Irtaza Qureshi
Sydney,NSW
Summary
A results-driven business and operations professional with over five years of experience in leadership, customer service, and operational excellence. Equipped with a Master of Business Analytics from Macquarie University, I leverage advanced data skills to optimize processes and drive growth. Known for strong executive support abilities, effective communication, and problem-solving, I thrive in dynamic environments and am committed to delivering high-quality, impactful results.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Supercheap Auto
04.2024 - Current
- Team Member of the Year Finalist (2025); Team Member of the Month (July 2024)
- Led three award-winning campaigns and trained teams to excel.
- Improved operations by streamlining workflow, managing inventory, and implementing new processes.
- Promoted a customer-focused culture that drove higher service standards and measurable results.
- Boosted store ranking from last nationwide to Top 6 by onboarding 1,500+ Club Members and more than 500 Trade Customers.
- Supervised store operations, motivating a team of 10+ to enhance customer satisfaction and productivity.
- Streamlined inventory control with improved stock rotation and regular checks.
- Resolved customer complaints promptly using active listening and problem-solving.
- Handled team rosters and shifts, adjusting schedules as needed to ensure smooth operations.
- Trained and mentored new team members on product knowledge and customer service excellence.
Sales Representative
Face to Face Sales
10.2023 - 03.2024
- Conducted market outreach and developed donor relationships by adapting strategies in a dynamic sales environment for various charities such as UNICEF, MSF, World Vision, and Red Cross.
- Successfully led multi-channel fundraising efforts, including face-to-face donor engagement and event sales, for major charities, consistently surpassing fundraising targets by 30-35% and raising significant contributions to support humanitarian and development programs.
- Built and maintained strong donor relationships, through personalised communication, storytelling, and loyalty initiatives.
- Collaborated with cross-functional teams to plan, optimise, and execute impactful fundraising events in community and retail settings, driving high visibility and engagement.
Instore Team Member
Dominos
01.2023 - 09.2023
- Managed inventory handled point of sales and delivered customer service in a fast-paced setting.
- Delivered friendly, positive customer service by taking orders in person and over the phone, handling payments, and addressing customer concerns.
- Maintained high standards of personal hygiene and followed food safety protocols, including managing stock.
Education
Master of Science - Masters of Business Analytics
Macquarie University
Macquarie Park, NSW06-2025
Bachelor of Business Management (Hons) - Strategic Management, Project Management, Information Systems Strategy, International Business
BPP University London
01.2020
Skills
- Proficient in SQL, R, Power BI, and Microsoft Office Suite
- Experienced with inventory systems like Oscar and SAP ERP
- Skilled in operational workflow and stakeholder management
- Strong leadership and problem-solving abilities
- Proactive and adaptable to new situations
INTERESTS
Automotive care, Hiking, Camping, DIY projects
Timeline
Retail Supervisor
Supercheap Auto
04.2024 - Current
Sales Representative
Face to Face Sales
10.2023 - 03.2024
Instore Team Member
Dominos
01.2023 - 09.2023
Master of Science - Masters of Business Analytics
Macquarie University
Bachelor of Business Management (Hons) - Strategic Management, Project Management, Information Systems Strategy, International Business
BPP University London