IRTISHAM RAHMAN OISHY
Sydney,Australia
Summary
Motivated and detail-oriented professional with experience in customer service, inventory,administration, and research. Skilled in managing client communications, maintaining accurate documentation, and coordinating tasks efficiently in fast-paced environments. Combines strong analytical thinking with empathy and professionalism to deliver high-quality outcomes. Eager to contribute to organizational goals through effective communication, process improvement, and team collaboration.
Overview
5
5
years of professional experience
Work History
Inventory Specialist
RGIS Australia Pty Ltd
Sydney
12.2025 - Current
- Conducted accurate physical stock counts and inventory audits across multiple retail client sites.
- Used handheld scanning devices to record inventory data efficiently and accurately.
- Met productivity and accuracy targets, including Average Per Hour (APH) performance standards.
- Followed RGIS procedures, safety policies, and client-specific requirements at all times
- Worked collaboratively within team environments to complete stocktakes within tight deadlines
- Maintained strict confidentiality of client and company information
- Represented RGIS professionally while interacting with clients and supervisors
- Adapted quickly to different retail environments and operational requirements
Customer Service Team Member
Woolworths Metro
Surry Hills
09.2023 - 11.2025
- Deliver high-quality customer service with empathy, professionalism, and attention to detail.
- Consistently recognised by management for reliability, efficiency, and maintaining high performance standards.
- Frequently entrusted with additional shifts and responsibilities due to strong work ethic, accuracy, and commitment to quality service.
- Resolve customer inquiries efficiently and ensure compliance with workplace and safety standards.
- Manage multiple priorities in a fast-paced environment while maintaining accuracy and composure.
Customer Service & Administration Assistant
Khurshid Import & Export Pty. Ltd.
Sydney
01.2023 - 07.2023
- Managed customer relationships, invoicing, and stock tracking using MYOB and Excel.
- Monitored sales trends and prepared summary reports for management.
- Delivered responsive and courteous customer communication.
Research & Program Associate
Research Training and Management (RTM) International
05.2021 - 12.2022
- Conducted data collection and analysis to support project evaluations.
- Prepared analytical reports and assisted in stakeholder coordination.
- Developed transferable administrative and analytical skills applicable to office-based roles.
Education
Master of International Relations and Social Policy -
Macquarie University
Sydney, Australia07.2025
Bachelor of Social Sciences - Development Studies
Bangladesh University of Professionals (BUP)
Bangladesh03.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- MYOB
- Excel Data Analysis
- SPSS
- Data Entry & Record Management
- Inventory Management
- Stock Auditing & Stocktaking
- Attention to Detail
- Customer Service & Communication
- Data Accuracy & Reporting
- Time Management
- Reliability & Flexibility
- Meeting KPIs and Performance Targets
Career Objective Professional Summary - Summary
Motivated and detail-oriented professional with experience in customer service, administration, and research. Skilled in managing client communications, maintaining accurate documentation, and coordinating tasks efficiently in fast-paced environments. Combines strong analytical thinking with empathy and professionalism to deliver high-quality outcomes. Eager to contribute to organisational goals through effective communication, process improvement, and team collaboration.
Coursework Research Experience
- Understanding the Causes of Social Isolation and Loneliness - Qualitative analysis of parliamentary inquiry statements to identify social factors contributing to isolation and strategies for policy response.
- Enhancing Human Security in Post-Conflict Regions - Policy brief evaluating economic empowerment strategies to support community stability and resilience.
- Accelerating Sustainable Development through Green Growth - Analytical essay examining the UNDP's global response to climate change through green economic policies.
- Ensuring Effective Global Climate Governance Policies - Research paper exploring challenges and opportunities in implementing climate governance frameworks.
- Swiss Drug Policy Reform Case Study - Policy analysis identifying competing advocacy coalitions in Swiss drug law reform and their impact on public policy outcomes.
References
Available upon request.
Key Capabilities
- Customer Service & Communication
- Administrative Support
- Data Entry & Record Management
- Problem Solving & Analytical Thinking
- Time Management & Task Prioritisation
- Stakeholder Coordination
- Empathetic and Professional Conduct
Attributes
- Empathetic communicator with strong interpersonal skills.
- Reliable, organised, and detail-oriented.
- Adaptable team player with a customer-first mindset.
- Strong analytical and writing ability developed through postgraduate research.
Timeline
Inventory Specialist
RGIS Australia Pty Ltd
12.2025 - Current
Customer Service Team Member
Woolworths Metro
09.2023 - 11.2025
Customer Service & Administration Assistant
Khurshid Import & Export Pty. Ltd.
01.2023 - 07.2023
Research & Program Associate
Research Training and Management (RTM) International
05.2021 - 12.2022
Master of International Relations and Social Policy -
Macquarie University
Bachelor of Social Sciences - Development Studies
Bangladesh University of Professionals (BUP)