Summary
Overview
Work History
Education
Skills
Timeline
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IRUNI NAVODA PERERA

Adelaide,Australia

Summary

A professional with multidisciplinary experience in information technology, finance and banking. Proficient in Microsoft 365 Suite and Freshworks ticketing Software; knowledgeable about ITIL framework, Adaptable to change, experienced in customer-facing roles both internally and externally. I am currently finished my Master's in IT and seeking a role where I can contribute my IT expertise in a professional environment.

Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.

Overview

6
6
years of professional experience

Work History

ICT Support Officer (Internship)

Kaplan Business School
10.2024 - 02.2025
  • Perform first level Service Desk analysis, troubleshooting operating systems (windows 10 and 11) and attempt to fix-on-first, before escalating.
  • Routine maintenance of all Kaplan PCs, laptops, printers and other peripherals as per the schedule.
  • Ensure that all Incidents, Service Requests and enquiries are logged in the Service Desk ticketing system (Freshworks and Jira) and or followed up with the respective assigned teams in accordance with service level agreements.
  • Following IT service management and incident management.
  • Strong customer service management skills, incorporating excellent telephone manners, strong verbal and communication skills.
  • Excellent documentation skills and attention to detail.

Service Desk Analyst (Internship)

Puddle Jumpers Inc
03.2024 - 06.2024
  • Ability to troubleshoot software, application, desktop hardware, and networking.
  • Maintain the inventory list of all computers and peripherals.
  • Managed daily office operations, including responding to basic IT support for the team.
  • Ad Hoc support and efficient service delivery.
  • Maintain company shared services.
  • Supporting customer service standards was appropriate for the role, including handling internal & external customer and supplier enquiries.

Banking Assistant

Nations Trust Bank PLC
03.2020 - 11.2022
  • Monitor and address issues related to American Express cards, apply problem-solving skills and manage incidents effectively.
  • Reconciliation of bank accounts and foreign currency.
  • Maintain and reconcile all e-commerce payments and invoicing
  • Respond to customer debtor queries (local and International) in a timely and professional manner.
  • Conduct User acceptance testing with IT team (System enhancements), related to Card Operation department.

Banking Trainee

Commercial Bank of Ceylon
02.2019 - 01.2020
  • Prepared monthly financial reports.
  • Manage the Other Cash flow management and prepare the reports with strong analytical abilities.
  • Handle and maintain petty cash.
  • Support other departments on an ad hoc basis.
  • Response to both internal and external customer queries within the set times limits.
  • Use Microsoft Office suite (Word, Excel, PowerPoint, Access).

Education

Master of Information Technology - Analytics

Kaplan Business School
Adelaide, South Australia
02.2025

Bachelor of Science with honors - Business Management

Canterbury Christ Church University
01.2022

SQA Higher National Diploma - Business Management

Scottish Qualification Authority
01.2021

Skills

  • Time Management

  • Teamwork

  • Problem Solving

  • Effective Communication

  • Vendor Management

  • Efficiency

  • Supportive

  • Highly Motivated

  • Resilient

  • Security Awareness

  • IT Support & Troubleshooting

  • Data Analysis & Reporting

  • Microsoft 365 suite (MS office applications)

  • Operating systems

  • IT service management

  • Incident Management

  • Service level agreements

  • Operations and management

Timeline

ICT Support Officer (Internship)

Kaplan Business School
10.2024 - 02.2025

Service Desk Analyst (Internship)

Puddle Jumpers Inc
03.2024 - 06.2024

Banking Assistant

Nations Trust Bank PLC
03.2020 - 11.2022

Banking Trainee

Commercial Bank of Ceylon
02.2019 - 01.2020

Bachelor of Science with honors - Business Management

Canterbury Christ Church University

SQA Higher National Diploma - Business Management

Scottish Qualification Authority

Master of Information Technology - Analytics

Kaplan Business School

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IRUNI NAVODA PERERA