Irvine Tiomai

My key responsibilities include:

• Supporting clients with training, employment, and career planning.
• Managing appointments, referrals, and compliance activities.
• Building employer relationships and helping clients to secure job placements.
• Case managing a wide range of clients providing access to training, education, employment and additional support/services as required to those with specific and complex needs.
• Maximising employment opportunities for the clients through daily marketing and referrals to internal and external vacancies.
• Actively referring customers to activities to prepare them for work and improve their opportunities for long term suitable employment and obtain evidence to support Progress Payments.
• Supporting customers at the beginning of their employment.
• Engaging local communities to develop referrals pipelines as directed by the Business Manager.
• Building collaborative client partnerships through providing ongoing coaching, mentoring and advice.
• Effectively and accurately updating all client and employer related databases/systems.
• Participating actively in local networks and promoting the services of BUSY Ability.
• Other tasks assigned which contribute to the success of the organisation.
• Developed customized job search strategies for clients, resulting in increased interview rates and job offers.

As Founder, Host and Producer, I am responsible for:

• Hosting weekly podcast episodes on Faith, Real Stories and NRL.
• Developing content and episode themes.
• Interviewing guests.
• Scripting, recording, editing and publishing across all platforms.
• Managing distribution and audience engagement.
• Growing audience with short-form content and community focus.

My key responsibilities as RTC College Administrator included:

• Managing the day-to-day operation of the RTC for Prep to Year 12.
• Ensuring the processes implemented were consistent with the College expectations and policies.
• Liaising with relevant Heads of Departments, Chaplaincy Team, Year Level Coordinators, Pastoral Care and Classroom teachers to improve student learning and wellbeing outcomes.
• Supporting staff and students with planned negotiations and classroom re-entry meetings and attended disciplinary meetings.
• Running small group programs for students who were experiencing difficulties with social, communication and conflict resolution skills, as well as organisational and study skills.
• School community liaison.
• Child Protection Officer.

My key responsibilities as a School Chaplain included:

• Providing spiritual and emotional support to students, staff, and families through one on one pastoral care and counselling.
• Leading and organising devotions, school chapel services, and prayer times, fostering a Christ-centred atmosphere in the school community.
• Promoting Christian values and character development through mentoring, discipleship, and daily interactions.
• Collaborating with school leadership and staff to integrate Christian faith into school culture, curriculum, and events.
• Building trusted relationships across all year levels, supporting students from diverse backgrounds and faith journeys.
• Participating in school events, camps, and excursions.
• Providing staff devotions and pastoral support to promote spiritual encouragement and resilience among educators.
• Liaising with local churches and faith-based organisations to strengthen school-community partnerships.

From 2009-2023 I served as a Pastor across three different churches:

• C3 Church – North Gold Coast (Youth Pastor and Service Pastor).
• United City Church – Gold Coast.
• Prayerhouse Church (Church Plant) – Gold Coast and Logan (Lead Pastor).

Key Areas of Ministry Leadership and Service:

• Preaching weekly.
• Leading Discipleship groups and one on one discipleship.
• Developing and delivering Bible study programs and sermon series.
• Collaborating with leadership boards and elders on vision and decision-making.
• Providing Pastoral Care and mentoring youth and their families.
• Organising and leading both church and community events.
• Building ties with the community.
• Developing digital ministry content and engagement through online platforms.
• Conducting weddings and funerals.
• Balancing ministry with full-time work.

My key responsibilities included:

• Providing quality day-to-day leadership and supervision to the Transcription/Relay Agents to achieve management requirements.
• Effectively coaching, supporting and motivating the Transcription/Relay Agents in my Team.
• Contributing to operational initiatives and tasks associated with SSS Transcription operations as directed.
• Monitoring workload demand and implementing appropriate strategies to achieve contractual Service Levels.
• Being the first escalation point and delivering solutions within the scope of my role.
• Working collaboratively with other Team Leaders and Management to ensure that Transcription/Relay Agents were engaged and supported, performance benchmarks were achieved, and a positive workplace environment was maintained.
• Conducting Performance Reviews and Feedback as required.
• Assessing individual Transcription/Relay Agents operational and behavioural performances against established benchmarks, policies and procedures with a focus on identifying opportunities for improvement and recognition.
• Ensuring file notes regarding performance, behaviour, improvement and recognition were appropriately recorded in a timely manner.
• Identifying Agent gaps and reporting to the Training Officer for execution of coaching or (if required) a Performance Improvement Plan.
• Authorised to deliver performance management up to written warnings.

My key responsibilities included:

• Team Management.
• Facilitating coaching and feedback sessions in areas of soft/behavioural/leadership skills for employees across the team when required.
• Coaching staff in correct use of approved word instructions.
• Managing a team of agents to achieve business KPIs and objectives.
• Planning and organising work within organisational deadlines and ensuring the team were appropriately utilised.
• Understanding and applying departments/function priorities, needs and plans.
• Managing performance reviews for my team.
• Maintaining a succession planning strategy.
• Recognising and rewarding achievements within the team.
• Training and Quality Assurance.
• Facilitating regular team meetings.
• Client Relationship Management.
• Proactively identifying issues and areas for process improvement.
• Managing client and internal escalations where appropriate.
• Building and maintaining strong client relationships at required levels with the objective of being a trusted business partner.
• Analysing problems and developing solutions.

From 2011-2014 I worked as a School Chaplain across four different Primary Schools on the Gold Coast:

• Musgrave State School.
• Southport State School.
• Coomera State School.
• Pimpama State School.

My key responsibilities included:

• National Service Management Centre – Managing Operations.
• Management of service delivery – Installations across all states.
• Client management and budget reporting to key stakeholders.
• Management of nationwide staff – (80 interstate and 20 staff onsite).
• Department Budget Financial management and reporting.
• Workforce Planning.
• Learning and training development.