IRVINE TAUYA GWASIRA

• Responsible for making sure that there is smooth movement of service delivery from organization to clients at all times
• Responsible for formulating standard operating procedures and making sure all health, safety and security matters are in check
• Supervision of daily operations
• Improved on efficiency by 25% since onboarding by streamlining operational processes through implementing new strategies and procedures.
• Planning use and distribution of resources.
• Implementing effective and efficient Record Management System
• Communicated with customers to assess satisfaction with products and services received.
• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within team through regular meetings, updates, and open channels of communication.
• Supervised operations team to support operational excellence and excellent customer service.
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0Responsible for recording and maintenance of accurate data from fleet.

• Analysis of recorded data to ensure efficiency at all times.
• Establishing situational procedures for possible problems and scenarios.
• Implemented fleet management procedures that resulted in average 2% decrease in fuel theft by staff.
• Recruitment and selection of staff.
• Ensuring on-going Total Quality Management through performance assessments.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

• Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
• Coordinated scheduling of interviews between candidates and hiring managers, ensuring smooth recruiting process for all parties involved.
• Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
• Contributed to 3% cost savings by identifying duplication within operations.
• Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
• Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.

Class: 2.1 DEGREE CLASS

• Degree Awarded with Honours Upper Second Division
• Coursework: Industrial Relations
• Coursework: Training and Development
• Coursework: Compensation Management
• Coursework: Business Ethics and Corporate Governance
• Coursework: Performance Management and Productivity
• Coursework: Strategic Human Resource Management
• Coursework: Human Capital Planning