Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isaac Chaplin-fordham

Summary

I am a hard working, mature young adult is looking for new experiences to grow relationships with a willingness to further develop my skills. i have 8 years in the hospitality and customer service industry with 2 years experience as a team leader. im highly self motivated and work both independently and communicate well with a team


Overview

8
8
years of professional experience
1
1
Certification

Work History

Cafe Team Leader

Oak Cafe
03.2023 - Current
  • Assisted in daily operations by preparing beverages and food items .
  • Maintained cleanliness and organization of the café environment.
  • Learned and implemented safety protocols to ensure compliance with health regulations as a food safety supervisor
  • Provided friendly customer service by addressing inquiries and resolving issues promptly.
  • Supported inventory management by tracking supplies and restocking as needed and completing stock ordering weekly
  • Oversaw daily financial transactions, including accurate cash handling, end-of-day reconciliation, and timely deposits for improved financial stability.

Fuel Station Attendant

BP
08.2022 - 02.2023
  • Supervised daily activities, ensuring adherence to company policies and safety standards.
  • Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.

Deli Assistant

Woolworths
01.2022 - 09.2022
  • Assisted in daily deli operations, ensuring product freshness and quality standards.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.

Front House Crew Member

McDonald's Restaurant
07.2017 - 11.2021
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly..
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.

Education

San Clemente
Newcastle, NSW

Alesco
Raymond Terrace, NSW

Skills

  • Barista expertise
  • cash handling
  • stock control
  • Customer service
  • Food preparation
  • Cost controls
  • Team management
  • Attention to detail

Certification

  • RSA CARD
  • RCG CARD
  • CPR FIRST AID
  • FOOD SAFTEY SUPERVISOR

Timeline

Cafe Team Leader

Oak Cafe
03.2023 - Current

Fuel Station Attendant

BP
08.2022 - 02.2023

Deli Assistant

Woolworths
01.2022 - 09.2022

Front House Crew Member

McDonald's Restaurant
07.2017 - 11.2021

San Clemente

Alesco

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Isaac Chaplin-fordham