Isaac Chaplin-fordham
Summary
I am a hard working, mature young adult is looking for new experiences to grow relationships with a willingness to further develop my skills. i have 8 years in the hospitality and customer service industry with 2 years experience as a team leader. im highly self motivated and work both independently and communicate well with a team
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Team Leader
Oak Cafe
03.2023 - Current
- Assisted in daily operations by preparing beverages and food items .
- Maintained cleanliness and organization of the café environment.
- Learned and implemented safety protocols to ensure compliance with health regulations as a food safety supervisor
- Provided friendly customer service by addressing inquiries and resolving issues promptly.
- Supported inventory management by tracking supplies and restocking as needed and completing stock ordering weekly
- Oversaw daily financial transactions, including accurate cash handling, end-of-day reconciliation, and timely deposits for improved financial stability.
Fuel Station Attendant
BP
08.2022 - 02.2023
- Supervised daily activities, ensuring adherence to company policies and safety standards.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
Deli Assistant
Woolworths
01.2022 - 09.2022
- Assisted in daily deli operations, ensuring product freshness and quality standards.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Front House Crew Member
McDonald's Restaurant
07.2017 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly..
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
San Clemente
Newcastle, NSWAlesco
Raymond Terrace, NSWSkills
- Barista expertise
- cash handling
- stock control
- Customer service
- Food preparation
- Cost controls
- Team management
- Attention to detail
Certification
- RSA CARD
- RCG CARD
- CPR FIRST AID
- FOOD SAFTEY SUPERVISOR
Timeline
Cafe Team Leader
Oak Cafe
03.2023 - Current
Fuel Station Attendant
BP
08.2022 - 02.2023
Deli Assistant
Woolworths
01.2022 - 09.2022
Front House Crew Member
McDonald's Restaurant
07.2017 - 11.2021
San Clemente
Alesco