Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

ISAAC CHENG

Melbourne,Australia

Summary

Currently completing a dual degree in Business and Secondary Education, offering a unique mix of commercial insight and instructional capability. Quality-focused worker, knowledgeable about recruiting, hiring, training, and customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Store Manager

Calendar Club
Knox Westfield, Australia
11.2024 - 01.2025
  • Store sales yielded a total revenue of over $140,000.
  • Led and trained a core team of five employees in customer service and POS skills.
  • Managed the import of inventory, along with deciding the placement of inventory within the store in order to optimize sales.
  • Optimized workforce scheduling, maintaining labor cost targets, while ensuring full shift coverage.
  • Received regional recognition for excellence in visual merchandising and store presentation.

Cashier

Big Watermelon Bushy Park Wholesale
Wantirna South, Victoria
04.2024 - 09.2024
  • Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Provided exceptional customer service through active listening and engagement skills.
  • Acquired knowledge of various departmental roles to maintain store operations during coverage.
  • Resolved customer complaints professionally, adhering to company policies.
  • Conducted cash drawer counts at shift start to verify accuracy of funds.

Education

Bachelor of Education (Honours) And Bachelor of Business - Management, Education (Secondary)

Monash University
Clayton, VIC
12-2028

Year 12 High School Certificate -

Wesley College
Glen Waverley, VIC
11-2023

Skills

  • Revenue Optimization
  • Employee training
  • Process Improvement
  • Team Leadership
  • Staff Development
  • Conflict Resolution
  • POS & Inventory Systems
  • Workforce scheduling
  • Inventory management
  • Recruiting and hiring
  • Cash management
  • Store opening and closing

Certification

CPR First Aid Certificate, current

  • HLTAID009: Provide Cardiopulmonary Resuscitation
  • HLTAID010: Provide Basic Emergency Life Support
  • HLTAID011: Provide First Aid

Languages

Chinese (Mandarin)
Professional

References

References available upon request.

Timeline

Store Manager

Calendar Club
11.2024 - 01.2025

Cashier

Big Watermelon Bushy Park Wholesale
04.2024 - 09.2024

Bachelor of Education (Honours) And Bachelor of Business - Management, Education (Secondary)

Monash University

Year 12 High School Certificate -

Wesley College

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ISAAC CHENG