Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Timeline

Isaac Gomez

Wetherill Park,NSW
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

I can swiftly adapt to new situations, company cultures and work processes. I am skillful in promoting current sales, processing transactions and handling customer complaints. I have strong proficiency in POS system operation paired with superior customer service and communication abilities. A dependable employee seeking opportunity to expand skills and contribute to company success.

Overview

3
3
years of professional experience

Work History

Seasonal Admissions Team Leader

Raging Waters Sydney
10.2022 - Current
  • Collaborated with other department leaders to ensure alignment across teams.
  • Increased customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
  • Mentored newly hired employees on our pos systems and procedures.

Retail Assistant Supervisor

InSport
03.2022 - 11.2022
  • Monitored workflow to improve employee time management and increase productivity.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • In charge of opening and closing the store when supervising.
  • Checking for tender errors and balancing cash register at EOD.

Junior Retail Assistant

InSport
04.2021 - 03.2022
  • Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Head Food Runner

Outback Steakhouse
01.2021 - 07.2021
  • Streamlined food running process by coordinating effectively with kitchen and runner staff, resulting in improved overall efficiency.
  • Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
  • Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
  • Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.

Food Runner

Outback Steakhouse
10.2020 - 01.2021
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for customers.

Education

John Edmondson High School, Horningsea Park, NSW

Expected to graduate October 2024.

Skills

  • Problem-Solving
  • Organization
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Time Management
  • Good Telephone Etiquette
  • Staff Management
  • Customer Service
  • POS system operation
  • Store Opening and Closing
  • Cash Drawer Management
  • Inventory and Stocking
  • Strong Work Ethic
  • Quick Learner

Accomplishments

Outback Steakhouse

  • Rookie Of The Year, Dec 2020
  • Promotion from Food Runner to Head Runner, Jan 2021

InSport

  • Promotion from Junior Retail Assistant to Retail Supervisor, Apr 2022

Raging Waters Sydney

  • Team Member Of The Month, Nov 2023

References

References available on request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Seasonal Admissions Team Leader - Raging Waters Sydney
10.2022 - Current
Retail Assistant Supervisor - InSport
03.2022 - 11.2022
Junior Retail Assistant - InSport
04.2021 - 03.2022
Head Food Runner - Outback Steakhouse
01.2021 - 07.2021
Food Runner - Outback Steakhouse
10.2020 - 01.2021
John Edmondson High School - ,

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Isaac Gomez