Summary
Overview
Work History
Skills
Affiliations
Certification
Education
References
Timeline
Generic

Isaac Mu

Lawnton,QLD

Summary

Results-driven and articulate individual with substantial experience in customer service roles. Currently in the 3rd year of a 4-year Bachelor of Psychology (Honours) degree. Demonstrates strong managerial and leadership skills, excelling as a Shift Manager and Crew Trainer in fast-paced environments. Proven abilities in cash management, stock control, transaction processing, front counter sales, and kitchen preparation. Skilled in problem-solving under pressure while maintaining high work performance. Excellent interpersonal and communication skills, with a knack for working autonomously and leading teams to achieve operational excellence. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritisation to keep assignments and projects on schedule.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald’s Restaurant
Albany Creek
10.2023 - Current
  • Managed day-to-day operations, ensuring adherence to company standards and procedures
  • Supervised and motivated team members during day and overnight shifts
  • Conducted training sessions for new employees, emphasising customer service and operational efficiency
  • Handled cash management, including tills, safe, and bank deposits
  • Managed inventory and stock control, ensuring accurate order processing and minimising waste
  • Resolved customer complaints and issues promptly and professionally
  • Maintained high standards of cleanliness and food safety protocols

Crew Coach/Trainer

McDonald’s Restaurant
Albany Creek
05.2022 - 09.2023
  • Conducted training sessions for new crew members on food preparation techniques, safety protocols, and customer service standards
  • Assisted in the development of training materials and resources for crew members
  • Provided ongoing coaching and feedback to crew members to improve their performance and adherence to standards
  • Monitored and evaluated the performance of crew members during training and provided reports to management
  • Ensured compliance with food safety regulations and standards during food preparation and service
  • Assisted in inventory management and stock control to ensure availability of ingredients and supplies
  • Collaborated with management to implement new procedures and initiatives to improve efficiency and customer satisfaction
  • Demonstrated leadership and professionalism in interactions with crew members and customers
  • Maintained a clean and organised work environment, including equipment, storage areas, and dining areas
  • Supported team members during peak hours and ensured smooth operations during busy periods

Crew Member

McDonald’s
Albany Creek
05.2019 - 05.2022
  • Increased turnover of side items through effective upselling techniques
  • Greeted and served customers with professionalism and efficiency
  • Communicated orders accurately through the McDonald’s system
  • Explained specials and promotional discounts
  • Managed POS transactions and provided correct change and refunds
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Adhered to health department regulations regarding food handling procedures.

Tuckshop Worker

Pine Rivers Netball Association
Brisbane
04.2021 - 09.2021
  • Provided front counter customer service and operated POS systems
  • Identified and maximised sales opportunities
  • Assisted in food preparation and restocking
  • Handled customer disputes professionally
  • Kept up-to-date with all retail promotions

Skills

  • Strong managerial and leadership skills
  • Cash management
  • Stock control
  • Transaction processing
  • Front counter sales
  • Kitchen preparation
  • Problem-solving under pressure
  • Excellent interpersonal and communication skills
  • Working autonomously
  • Leading teams to achieve operational excellence
  • Training sessions for new employees
  • Customer service
  • Operational efficiency
  • Resolving customer complaints and issues
  • Maintaining cleanliness and food safety protocols
  • Food preparation techniques
  • Safety protocols
  • Monitoring and evaluating performance
  • Compliance with food safety regulations
  • Inventory management and stock control
  • Collaboration with management
  • Leadership and professionalism
  • Upselling techniques
  • POS transactions
  • Front counter customer service
  • Maximizing sales opportunities
  • Food preparation and restocking
  • Handling customer disputes professionally
  • Retail promotions

Affiliations

  • Ferny Grove Districts Cricket Club
  • QLD regional representative

Certification

  • Certificate III in Retail Operations
  • McDonald's Shift Management Courses

Education

Ferny Grove State High School, Brisbane

  • Graduated class of 2021
  • Achieved an ATAR of 83.65

University of Sunshine Coast, Petrie Campus

  • Feb 2022 – Present
  • 3rd Year of Bachelor of Psychology with Honours Degree

References

Lily Maher - Assistant Store Manager

  • Email: maherlily02@gmail.com
  • Mobile: 0405 914 777

Mary-ann Sunglao - Store Manager

  • Email: mhe_ann_24@hotmail.com
  • Mobile: 0402 481 366

Rachel Smith - PRNA (Pine Rivers Netball Associations) President

  • Email: admin@prna.com.au
  • Mobile: 0405 150 437

Timeline

Shift Manager

McDonald’s Restaurant
10.2023 - Current

Crew Coach/Trainer

McDonald’s Restaurant
05.2022 - 09.2023

Tuckshop Worker

Pine Rivers Netball Association
04.2021 - 09.2021

Crew Member

McDonald’s
05.2019 - 05.2022

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Isaac Mu