Isaac Mu
Albany Creek,QLD
Summary
Dynamic and results-oriented individual who has recently completed a Bachelor of Social Science (Psychology), with extensive experience in customer service and leadership roles. Proven expertise as a Shift Manager and Crew Trainer in high-pressure environments, with a track record of excellence in cash management, inventory control, transaction processing, and team training. Demonstrates exceptional problem-solving abilities and maintains high-performance standards under stress. Possesses strong interpersonal and communication skills, with a talent for working independently and leading teams to achieve operational excellence. Eager to leverage psychological insights and managerial skills in a full-time position to drive impactful results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Bunnings, Lawnton
09.2024 - Current
- Assisted customers with product selection, resolved complaints, and provided expert advice.
- Familiar with various home improvement, hardware, and garden products, to ensure general knowledge with all departments within the store.
- Achieved sales targets, upsold products, and processed transactions.
- Worked collaboratively with colleagues to ensure efficient store operations.
- Maintained inventory accuracy through regular stock checks and efficient organization of merchandise displays.
- Restocked shelves, organised inventory, and conducted stock takes.
- Followed safety protocols and ensured a safe shopping environment.
- Addressed customer concerns and product-related issues.
- Managed multiple tasks in a fast-paced retail environment.
- Communicated effectively with customers and colleagues.
- Handled manual tasks like lifting and stocking products, whilst adhering to correct lifting procedures.
- Prioritised tasks efficiently during busy periods.
- Operation of electrical equipment including EPJ (Electric Pallet Jack) and WAVE (Work Assist Vehicle) to safely reach and put away stock at high levels, whilst following necessary safety proocedures.
Shift Manager
McDonald’s Restaurant, Albany Creek
10.2023 - 08.2024
- Led day-to-day operations with a focus on exceeding company standards and procedural compliance.
- Supervised and inspired team members across day and overnight shifts, fostering a productive and positive work environment.
- Delivered comprehensive training programs for new employees, driving excellence in customer service and operational efficiency.
- Managed cash flow operations, including tills, safe balancing, and accurate bank deposits.
- Oversaw inventory and stock control, optimising order accuracy and minimising waste to enhance profitability.
- Effectively resolved customer complaints with a focus on swift, professional solutions that enhanced customer satisfaction.
- Upheld rigorous cleanliness and food safety standards, ensuring a safe and compliant work environment.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Coach/Trainer
McDonald’s Restaurant, Albany Creek
05.2022 - 09.2023
- Led training sessions for new crew members, focusing on food preparation techniques, safety protocols, and customer service excellence.
- Contributed to the development of training materials and resources, enhancing the onboarding experience for new team members.
- Provided continuous coaching and feedback, driving improved performance and ensuring adherence to company standards.
- Monitored and evaluated crew performance during training, delivering detailed reports and insights to management.
- Ensured strict compliance with food safety regulations and standards during all stages of food preparation and service.
- Collaborated with management to implement new procedures, driving operational efficiency and customer satisfaction.
- Exhibited strong leadership and professionalism in interactions with both crew members and customers, setting a positive example.
- Maintained a clean and organised workspace, including all equipment, storage, and dining areas, to ensure a safe environment.
- Supported team members during peak hours, ensuring seamless operations and high service levels during busy periods.
Crew Member
McDonald’s, Albany Creek
05.2019 - 05.2022
- Boosted revenue from side items by implementing strategic upselling techniques, driving increased sales.
- Delivered exceptional customer service, greeting and serving patrons with a high level of professionalism and efficiency.
- Ensured precise order processing by accurately entering and managing orders through the McDonald’s system.
- Promoted specials and discounts, effectively communicating current promotions to enhance customer satisfaction and drive sales.
- Managed POS transactions with accuracy, handling payments, providing correct change, and processing refunds seamlessly.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and customer satisfaction.
- Addressed customer inquiries and concerns swiftly, fostering a positive dining experience for guests.
Tuckshop Worker
Pine Rivers Netball Association, Petrie
04.2021 - 09.2021
- Delivered exemplary front counter customer service, proficiently operating POS systems to ensure smooth transactions.
- Optimised sales opportunities by identifying and acting on potential upselling and cross selling chances.
- Supported food preparation and restocking, ensuring efficient kitchen operations and inventory management.
- Resolved customer disputes with professionalism and tact, maintaining a positive customer experience.
- Stayed informed on retail promotions, leveraging up-to-date knowledge to communicate offers and drive sales effectively.
Education
High School -
Ferny Grove State High School
Brisbane01.2021
Bachelor of Social Science - Psychology
University of Sunshine Coast
Petrie Campus11.2024
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Workplace safety
- Attention to detail
- Clear communication
- Leadership qualities
Certification
- Certificate III in Retail Operations
- McDonald's Shift Management Certificate
- Australian Open C Class Driver's license
Timeline
Team Member
Bunnings, Lawnton
09.2024 - Current
Shift Manager
McDonald’s Restaurant, Albany Creek
10.2023 - 08.2024
Crew Coach/Trainer
McDonald’s Restaurant, Albany Creek
05.2022 - 09.2023
Tuckshop Worker
Pine Rivers Netball Association, Petrie
04.2021 - 09.2021
Crew Member
McDonald’s, Albany Creek
05.2019 - 05.2022
High School -
Ferny Grove State High School
Bachelor of Social Science - Psychology
University of Sunshine Coast
Sports and Hobbies
Ferny Grove Districts Cricket Club - 2012 - 2017
Brisbane North Junior Cricket Association- 2013-2015