Isaac Mungai
Melbourne,Australia
Summary
Cybersecurity student with practical experience in IT support and digital literacy initiatives. Proficient in networking, system security fundamentals, and ethical risk communication. Seeking internship opportunities to apply knowledge of security tools and workflows in real-world settings.
Overview
2
2
years of professional experience
Work History
Volunteer Teaching Assistant
PACEmaker International
Nairobi County, Kenya
04.2023 - 12.2023
- Collaborated with Safaricom PLC to establish a fully functional computer lab at Bohra Road Primary School.
- Integrated digital tools into the curriculum to enhance practical ICT education.
- Provided lab support and conducted teacher training to promote tech sustainability.
- Supported STEM instruction to increase student engagement and outcomes.
- Part-time
Customer Relationship Officer
Equity Bank
Nairobi, Kenya
01.2022 - 01.2023
- Trained customers on secure internet banking and cyber awareness.
- Provided technical support and assisted in onboarding users.
- Resolved queries and improved customer digital adoption.
- Documented client feedback to support service delivery improvements.
Education
Bachelor of Science - Cybersecurity
Ozford Institute of Higher Education
Melbourne, VIC04-2027
Skills
- System security and threat identification
- Network monitoring and security
- Command line proficiency
- Digital literacy
- Customer service and support
- Technical support and documentation
- Effective communication skills
- Problem solving strategies
- Project management
- Public speaking and presentation
- Network security
- Customer service
- Technical support
- Team collaboration and dynamics
- Microsoft Office suite proficiency
Availability
06/28/23, 08/04/23, full
Personal Information
Title: STUDENT PLACEMENT CANDIDATE
Technical And Business Proficiencies
Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, CRM platforms, Basic Excel Formulas, Charts, Conditional Formatting, Pivot Tables (Learning), Networking Basics, Cybersecurity Awareness, Microsoft 365 Admin (Training), Anti-virus Tools
References
References available upon request.
Timeline
Volunteer Teaching Assistant
PACEmaker International
04.2023 - 12.2023
Customer Relationship Officer
Equity Bank
01.2022 - 01.2023
Bachelor of Science - Cybersecurity
Ozford Institute of Higher Education
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