- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
Isaac Neary
Wollongong,NSW
Summary
Dynamic individual with 8 years hands-on experience in customer service. 2+ years undergraduate study in Psychology at University of Wollongong. 2+ years volunteering in community suicide prevention / mental health awareness charity, helping run community events and school programs / workshops. Brings strong problem-solving skills and proactive approach to new and unfamiliar tasks. Known for adaptability under pressure, creativity, and a care-for-others orientated mindset.
Committed to making meaningful and memorable contributions to the lives of others.
Overview
8
8
years of professional experience
Work History
Casual
The Illawarra Hotel
12.2021 - Current
- Work long hours each week, often late at night
- Very fast paced work environment
- Dealing with a very wide range of patrons, often in various states, (even if not intoxicated, patrons can often be agitated or upset and require special care when dealing with them)
- This has been my primary source of income for the past 3 years
- In 2023, I helped organise and run a workshop with the not-for-profit suicide-prevention organisation Talk2MeBro for the staff of the Illawarra Hotel. This is how I first began working in the organisation.
- In 2024, I received an award from the management team for excellence in community support
- Reference: nikki@theillawarra.com.au
Part-time
The Shellharbour Club
09.2021 - 12.2021
- Worked in a range of roles including bartender, wait staff, gaming, and general cleaner
- Upper-class functions were a regular occurrence at the club, and I would often cater to these functions as bartender or waiter
- During these engagements I developed even more experience in dealing with customers with constant, unwavering professional etiquette
- Worked a full range of hours including back – to – back night close shifts from 7 pm to 5 am
Casual Factory Line Worker
MARS Petcare
01.2020 - 09.2020
- Worked as a casual factory line worker
- I regularly worked 8- and 12-hour shifts including night shifts 11pm – 7am
- At MARS casuals were required to comply with all safety measures in place inside the factory, we worked in teams that rotated between positions on the factory line
- It was a necessity that casuals at the MARS factory were continuously focused, hard-working, and conducted themselves in a safe and responsible manner at all times
Casual
Kmart Bathurst
10.2020 - 01.2021
- As a part of the original Target Bathurst team, my role in the store changed significantly when the store transferred to Kmart
- We hired many new team members and whilst Kmart differed from Target as a retail store in significant ways, it was still important that I helped guide many new team members through their new roles as part of the team
- Worked stock, sequencing additional products onto the floor throughout the day and ensuring departments were properly filled
- Worked registers, serving customers as they checkout
- Worked as part of the decant team
- My role on the decant team changed with the transfer to Kmart, often I would oversee the decant team as facilitator and it was my responsibility that everything was done correctly and efficiently and that the decant was completed on time
- Worked as Customer liaison, greeting customers into the store
- I would direct customers in the direction of various departments, as well being the first to answer calls to the store which I would then direct to whichever department the customer was inquiring for
- It was also my responsibility to politely check customers bags as they left the store
- Worked downstairs in overstocks, sorting extra stock into its allocated area
Casual
Target Bathurst
01.2019 - 01.2020
- Worked stock, sequencing additional products onto the floor throughout the day and ensuring departments were properly filled
- Worked as Customer liaison, greeting customers into the store
- I would direct customers in the direction of various departments, as well being the first to answer calls to the store which I would then direct to whichever department the customer was inquiring for
- It was also my responsibility to politely check customers bags as they left the store
- Worked registers, serving customers as they checkout
- Worked as part of the decant team processing the load from trucks on the dock and sorting it into departments ready to be taken to the shop floor or to overstocks downstairs
Casual
Bathurst IGA
01.2017 - 01.2019
- Worked load fill, rotating stock, and managing product placement in aisles
- Worked registers, serving customers as they checkout
- General customer service, assisting any customer with any issues they had in the store
Education
Primary -
Bathurst Public School
Secondary -
Denison College – Bathurst High Campus
Bachelor of Arts - Psychology
University of Wollongong
Wollongong, NSW01-2026
Skills
- Friendly, positive demeanour
- Teamwork and collaboration / being part of a larger system
- Excellent communication skills / attention to appropriate body language
- Customer service
- Problem-solving under pressure
- RSA / RSA competency card: Valid until 04 December 2029
- Mental Health First Aid certificate (valid until 2026)
- Applied Suicide Intervention Skills Training (valid until 2026)
Accomplishments
- Winner Russel Keogh Award for Outstanding Achievement in HSIE
- Represented Western Region in debating at state finals
- Member of Bathurst High Campus bands Chill Factor and Swing factor
- Positive Behaviour for Learning Award (2016)
- Bathurst High Campus Under 15’s Basketball team (2016)
- High Distinction in New South Wales Big Science Competition (2016)
- Charles Sturt University Science and Engineering Challenge
- Number 1 Ranked in Preliminary Economics Course (2018)
- Hotel Illawarra Excellence in Community Service Award (2024)
Personal Information
Date of Birth: 05/26/01
Affiliations
- Talk2MeBro Custodian 2023 - present (Suicide and Mental Health Awareness organization)
Interests
Timeline
Casual
The Illawarra Hotel
12.2021 - Current
Part-time
The Shellharbour Club
09.2021 - 12.2021
Casual
Kmart Bathurst
10.2020 - 01.2021
Casual Factory Line Worker
MARS Petcare
01.2020 - 09.2020
Casual
Target Bathurst
01.2019 - 01.2020
Casual
Bathurst IGA
01.2017 - 01.2019
Secondary -
Denison College – Bathurst High Campus
Primary -
Bathurst Public School
Bachelor of Arts - Psychology
University of Wollongong
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