Isaac O'Connor
Brisbane
Summary
Proven leader and outstanding communicator, I excelled at Legend Cutz by enhancing customer satisfaction and loyalty through exceptional service and personal grooming expertise. My tenure at Colley Carpentry Service further honed my precision in craftsmanship and team collaboration, significantly contributing to project successes. Skilled in business administration and relationship building, I consistently achieve and surpass goals.
Overview
7
7
years of professional experience
Work History
Barber Shop Assisant
Legend Cutz
12.2023 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consistently received positive performance reviews from guests.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Resolved guest complaints about service or style.
- Improved customer experience by offering timely refreshments and engaging in pleasant conversation during appointments.
- Aided in the promotion of retail products within the shop through effective merchandising displays that encouraged impulse purchases from customers.
Carpenter Apprentice
Colley Carpentry Service
01.2020 - 03.2023
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Gained valuable education in residential and commercial building codes.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Planned and executed work with proper tools and materials to maximize productivity.
- Strengthened communication skills through daily interaction with clients, architects, suppliers, subcontractors, and other team members on various projects.
- Facilitated client satisfaction through precise execution of custom carpentry requests.
- Engaged in constructive feedback sessions, contributing to continuous improvement of work practices.
- Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
Shop Assistant
Zaza Kebabs
01.2018 - 12.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Reduced wait times by efficiently processing transactions at the cash register.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
Education
High School Diploma -
Australian Trade College
Scarborough, QLD12-2021
Skills
- Highly motivated self-starter
- Team collaboration
- Advanced communication skills
- Professional manner
- Strong leader
- Opening and closing procedures
- Business administration
- Outstanding customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
Timeline
Barber Shop Assisant
Legend Cutz
12.2023 - Current
Carpenter Apprentice
Colley Carpentry Service
01.2020 - 03.2023
Shop Assistant
Zaza Kebabs
01.2018 - 12.2020
High School Diploma -
Australian Trade College
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