ISAAC OYAMO OKIYA
NAIROBI
Summary
Enthusiastic and goal-oriented professional with a passion for contributing to successful and productive teams. Excellent organization and communication skills. Highly interested in opportunities for career development and growth within the business. Motivated by taking on responsibilities that deliver exceptional service and remarkable performance to guests.
Overview
25
25
years of professional experience
Work History
Assistant Housekeeper
Jambo Chester House Hotel Suites
02.2017 - Current
- Upheld company and public health service standards consistently across all areas.
- Generate and file laundry summary and housekeeping daily rooms report
- Co-owns and monitor the housekeeping performance through quality assurance strategy and company issued standards
- Conducts regular inspections to maintain cleanliness, sanitation, and presentation in public areas.
- Accountable for the housekeeping operations in guest rooms and teammates public area as in guest rooms, offices, including problems resolution and all service excellence related guest inquiries
- Regularly monitor guests feedbacks so as to identify and fix trends that might compromise the guest experience
Laundry /Housekeeping Supervisor
Hemingways Nairobi
03.2013 - 10.2016
- Schedule the work allocation and supervise the deep cleaning
- Assist to manage all functions related to cleanliness of the guest rooms and floors
- Assist in monitoring the timely completion of maintenance work orders and guest requests
- Manage the team work schedule
- Generate laundry summary and housekeeping daily rooms reports
- Co-ordinate the laundry work schedule and operations
Laundry Machine operator
Ole Sereni Hotel
06.2011 - 02.2013
- Loading, offloading and sort dirty linen
- Washing dirty linen and uniforms using washer extractor machine
- Drying all the washed line, guest laundry and uniforms
- Ironing of the guest items and uniforms
- Assist in dispatching linen products and issuing staff uniforms
Laundry attendant/Room steward
Fairview Hotel
11.2005 - 01.2011
- Follow up the special cleaning schedule
- Maintenance of the guest rooms and replenish the guest amenities
- Ironing of the bed linen in the calendar ironer
- Furnishing of the laundry
- Loading and offloading of the sorted linen into the washing extractor
- Clean and maintain guest rooms, all equipment daily
- Report maintenance issues to supervisor/housekeeping office immediately
- Collect the dirty linen and waste from the guest rooms
Attachment
Grand Regency Hotel
02.2003 - 11.2004
- Internship in laundry, stores and housekeeping and later employed as a casual in dry cleaning machine area as machine operator
- Washing dry cleaning items
- Removal of stains from the dry cleaning cloths
- Loading and sorting of the dry cleaning items
- Handling of the guest marking, recording before dry cleaning
- Doing of the finishing process
Electro com system service Ltd
01.2000 - 01.2003
- Worked in the maintenance section and power line construction
- Maintenance of the overhead power lines
- Installation of the new power lines constructions
Education
Certificate - Textile knowledge, care, laundering, laundry and dry cleaning Technology
Kenya Utalii College
01.2004
Kenya certificate of secondary education - undefined
Kenyatta High school [Mahiga]
01.1997
Kenya certificate of primary education - undefined
Mtumbu primary school
01.1997
Skills
- Confident and Goal-Oriented
- Strive for continued excellence
- Cross-Level Communication Skills
- Eager to learn new procedures and adjust to dynamic work environments
- Social and flexible
- Fluent in English and Swahili
Training
- Customer care
- Reception procedures
- Housekeeping procedures and techniques
- First aid procedures
- Textile knowledge and care
- Energy control and observation
- Cleaning and finishing procedures and processes
- Machine operator in laundry, laundering and dry cleaning.
Timeline
Assistant Housekeeper
Jambo Chester House Hotel Suites
02.2017 - Current
Laundry /Housekeeping Supervisor
Hemingways Nairobi
03.2013 - 10.2016
Laundry Machine operator
Ole Sereni Hotel
06.2011 - 02.2013
Laundry attendant/Room steward
Fairview Hotel
11.2005 - 01.2011
Attachment
Grand Regency Hotel
02.2003 - 11.2004
Electro com system service Ltd
01.2000 - 01.2003
Certificate - Textile knowledge, care, laundering, laundry and dry cleaning Technology
Kenya Utalii College
Kenya certificate of secondary education - undefined
Kenyatta High school [Mahiga]
Kenya certificate of primary education - undefined
Mtumbu primary school
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