Isaac Sherlock
East Lismore
Summary
I’m an enthusiastic and reliable individual with a strong passion for delivering exceptional customer service and managing operations effectively. During my time at The Station Grocer in Wollongbar, I honed my skills in inventory management, cash handling, and creating positive customer experiences. I’m a proactive team player who thrives in fast-paced environments, always looking for ways to improve efficiency and solve problems on the spot. As I transition to Newcastle to pursue my university studies, I’m excited to bring my expertise in customer relations and operational support to a new challenge at my next place of employent. I’m confident my strong work ethic and commitment to service excellence will make me a valuable addition to any team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Console Operator
The Station Grocer Wollongbar
02.2024 - 02.2025
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during shifts.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices to ensure successful running of the shop , and promoting a team-oriented work culture.
- Successfully managed shift from 2:00 PM to 10:00 PM, handling all responsibilities with minimal supervision, ensuring smooth operations throughout the shift.
- Demonstrated excellent time management skills, prioritizing tasks efficiently while maintaining a high level of accuracy and attention to detail.
- Maintained consistent communication with team members and supervisors to ensure alignment on tasks and expectations, despite working independently.
- Managed customer inquiries, resolved issues, and ensured a high level of customer satisfaction throughout the shift.
- Utilized problem-solving abilities to address unexpected challenges and maintain productivity, working autonomously to meet daily goals and deadlines.
Education
Bachelor of Science - Marine Biology
University of Newcastle
Newcastle, NSW11-2028
Skills
- Customer Service Excellence: Provided high-quality service to customers, assisting with fuel transactions, car maintenance products, and general inquiries, ensuring a positive experience and building customer loyalty
- Cash Handling & Point of Sale (POS) Systems: Accurately processed cash, card, and mobile payments, balanced cash registers, and maintained security protocols for financial transactions
- Inventory Management: Monitored stock levels of fuel, lubricants, snacks, and other retail items, ensuring products were restocked in a timely manner and inventory was managed according to company standards
- Health & Safety Compliance: Adhered to safety protocols and procedures, including handling hazardous materials, ensuring safety signage was visible, and managing emergency situations calmly and efficiently
- Problem-Solving & Conflict Resolution: Addressed customer complaints or service issues in a professional and effective manner, ensuring customer satisfaction and maintaining a positive reputation for the station
- Team Collaboration: Worked collaboratively with colleagues during busy hours to ensure a smooth workflow and provide fast, efficient service to all customers
- Preventative Maintenance and Equipment Monitoring: Regularly inspected fuel dispensers, pumps, and other equipment for proper functioning, reporting issues promptly to prevent operational disruptions
- Sales & Promotions: Promoted in-store promotions, loyalty programs, and seasonal discounts to increase sales and customer engagement
Certification
- NSW Driver's License
- Responsible Service of alcohol (RSA)
- 1 year in constant retail experience
- Restocking products within the service station aswell as unpacking delivery loads
Timeline
Console Operator
The Station Grocer Wollongbar
02.2024 - 02.2025
Bachelor of Science - Marine Biology
University of Newcastle
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