Isaac Singh
Kareela,NSW
Summary
Reliable and hardworking professional, works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Began bartending in 2017 and progressed within the next year to become Duty Manager.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Shift Manager
Gymea Hotel
GYMEA, New South Wales
03.2021 - Current
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires.
- Monitored patron alcohol consumption to encourage safety.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored cash intake to reduce discrepancies.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
Monaro High School
Cooma, NSW10-2016
Skills
- Beverage knowledge
- POS System Operation
- Employee Coaching
- Staff Management
- Extensive beer knowledge
- Customer service expertise
Certification
- RSA
- RCG
- RGO
- First aid certificate
Timeline
Bartender/Shift Manager
Gymea Hotel
03.2021 - Current
High School Diploma -
Monaro High School
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