ISAAC THOMPSON

• Directed company’s overall sales operations, focusing on providing in depth consulting, high quality food equipment to hospitality, design, and construction industries, including hotels restaurants, cafes, bars, mining camps, and hospitals through consultative sales processes.
• Specified and quoted large projects that required high level detail & technical knowledge.
• Tender submissions.
• Maintained CRM and other cloud based tools to keep track of clients and identify potential new business.
• Managed commercial fit-outs, renovations, and commercial kitchen upgrades, ensuring projects met client required specifications and industry standards.
• Coordinated with contractors, suppliers, and designers for implementation of small to large-scale hospitality projects.
• Acted as lead consultant for customers, advising on kitchen design, equipment specification, and layout optimization to enhance operational efficiency.
• Conducted product demonstrations and facilitated hands-on training for commercial kitchen staff, enhancing customer experience.
• Implemented purchasing & pricing strategies for a wide range of commercial food equipment, including refrigeration and various cooking and preparation equipment.
• Developed strong customer relationships, driving repeat business.
• Negotiated with suppliers to secure best pricing and timely deliveries of products.
• Built and maintained long-standing relationships with industry suppliers, fostering trust and collaboration.
• Facilitated finance options for clients with finance providers, assisting clients with equipment leasing and other credit products.
• Managed budgeting and financial forecasting, ensuring profitability and cost control.
• Managed daily business operations, including inventory management, sales processing, and customer service.
• Ensured compliance with regulatory requirements in hospitality industry, maintaining a reputation for reliability and professionalism.

• Drove revenue growth by acquiring new business within hospitality and food production sectors, targeting businesses of all sizes.
• Developed and maintained robust pipeline through self-generated leads, cold calling, and strategic targeting of small, medium, and large businesses within hospitality, design, construction, and fabricator sectors.
• Conducted market research to identify business opportunities, qualifying prospects based on specific business needs and aligning Bromic Group’s solutions.
• Managed sales cycle from prospecting to closing, including meeting decision-makers, preparing proposals, and negotiating pricing to secure contracts.
• Oversaw installation of services and products post-sale, ensuring smooth transition and long-term customer satisfaction.
• Updated CRM systems to track leads, opportunities, and client interactions.
• Prepared sales reports and performance metrics for senior management.
• Consistently met revenue targets through diligent prospecting, relationship-building, and deal negotiation.

• Responsible for generating new business and nurturing existing client relationships within diverse industries, focusing on HR, legal, and WHS software products.
• Proactively sought new business opportunities, scheduled meetings with potential clients, and followed up on leads to maintain a healthy sales pipeline.
• Identified opportunities for cross-selling and upselling additional products to both new and existing clients, increasing overall sales revenue.
• Delivered customized presentations to prospective clients, clearly articulating product benefits and solutions with focus on their business needs..
• Built and maintained strong relationships with key clients, acting as main point of contact and ensuring ongoing communication for future business.
• Represented Chamber at industry events such as conferences, expos, and forums to promote product offerings and establish industry networks.
• Developed and implemented strategic sales plans aimed at achieving monthly revenue targets.
• Managed sales process from initial contact to order processing and administration, while maintaining CRM to track interactions and opportunities.
• Provided regular feedback to management on market trends and client needs, contributing to product development and improving overall service offerings.

Focused on business development in medium to large business segments, centred around driving new business acquisition and retaining key accounts. Responsible for delivering tailored telecommunication solutions to enhance customer experiences and growing Vodafone’s market share in the corporate sector.

• Consistently met and exceeded sales targets by developing strategic relationships with medium to large business clients.
• Managed a team of 10-12 staff, providing mentorship, performance feedback, and fostering collaboration to achieve sales targets. Set clear objectives, monitored individual progress, and supported team members in meeting organizational goals.
• Utilised cold calling and marketing outreach to secure meetings with potential clients, followed by personal visits and presentations to secure new business.
• Delivered product presentations, emphasizing Vodafone’s value propositions and ensuring alignment with client needs through consultative selling techniques.
• Built long-term relationships with key decision-makers, resulting in sustained account growth and on-going business.
• Implemented strategies to drive sales growth and improve customer experience.
• Ensured customer satisfaction by improving service delivery at the point of sale and addressing client queries effectively.
• Developed and executed account strategies that maximised profits and ensured long-term client retention.
• Provided management with market insights and recommendations on pricing strategies, market share improvement, and new business opportunities.

Business Account Manager role focused on managing business accounts in medium to large business segments, with an emphasis on client retention and acquisition.

• Fostered and maintained strong client relationships to identify new business opportunities and ensure customer loyalty.
• Managed contract renewals, ensuring client satisfaction and continuity of service.
• Handled account-related inquiries, network issues, equipment upgrades, and service-related concerns, resolving them efficiently to retain clients.
• Employed strategic approaches to achieve lowest client churn rate in Australia, ensuring high retention rates for business accounts.
• Appointed as 2IC of team of 12 consultants, overseeing team performance and supporting sales reps in achieving sales targets.
• Collaborated with state managers in QLD and NSW to align acquisition and retention strategies.

• Coordinated residential and small commercial building projects, ensuring their completion within set timeframes and according to client specifications, running up to 10 + projects simultaneously.
• Conducted daily site visits to monitor progress, ensuring projects remained on schedule and relaying critical information to stakeholders
• Assisted in preparing necessary documentation to attain council approval for project commencement, ensuring compliance with regulatory standards
• Developed and managed workflow schedules, coordinated tender submissions, and distributed documentation to ensure smooth project progression
• Liaised with clients, builders, sub-contractors, and suppliers to ensure accuracy, quality, and timely delivery of materials and services
• Engaged engineers to inspect and approve works at key stages, ensuring compliance for final council approval and providing clients with relevant certificates upon project completion