Isaac Vanderburg
Cleveland,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Expert communicator with over a decade in sales and negotiation experience. Proactive and hardworking individual focused on continuous operational improvement. Seeking a role with the unions to improve the lives of Australians wherever possible.
Overview
15
15
years of professional experience
Work History
Operations Manager
Metcash
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Codified the standard training procedure and KPI strategy for implementation state-wide.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Manager
ALDI Australia
12.2018 - 12.2022
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Inspected merchandise for quality and arranged proper display location on floor.
- Supervised team of up to 5 merchandising employees and monitored adherence to company standards.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Coordinated roster, payroll and shift structuring procedures.
- Applied effective time management techniques to meet tight deadlines
- Managed large teams of employees in high stress environments, and in multiple stores in NSW and QLD.
Deputy Manager
ALDI Australia
11.2016 - 12.2018
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximise business operational efficiency.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Established and administered annual budget with effective controls to prevent overages, minimise burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised and motivated 17 staff employees.
- Conducted 26 audits annually to keep store presentable and functional.
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with mentoring Store Assistants.
Store Assistant
ALDI australia
05.2015 - 11.2016
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Developed Staff Call roster enabling employees to communicate availability and streamline shift management.
- Helped customers find merchandise and assisted with sizing and accessories.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Addressed customer issues with Store Management immediately to guarantee swift resolution.
Labourer Supervisor
M.G Construction
03.2011 - 08.2013
- Maintained ideal safety standards and consistently low accident record.
- Motivated team members to meet demanding project targets without sacrificing quality.
- Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
- Implemented well-defined instructions to help each crew member understand assignments.
- Enforced policies to keep work consistent, accurate and hazard-free for all workers.
- Coordinated timely supply deliveries to keep crews working efficiently.
- Interviewed, hired and trained new workers.
- Developed work schedules for all team members to maximize shift coverage.
- Established clear priorities and production quality standards.
Manager
GAME Australia
03.2010 - 01.2011
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Established and administered annual budget with effective controls to prevent overages, minimise turn over rate and support sustainability objectives.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Set, enforced and optimised internal policies to maintain efficiency and responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Chef
Enzo Cucina
04.2009 - 02.2010
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilised proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Education
High School Diploma -
Elderslie Highschool
NSW12.2009
Skills
- First Aid/CPR
- Problem resolution
- Customer service
- Business operations
- Supervision
- Team management
- Communications
- P&L analysis
- Relationship development
- Project Organisation
Referees
Matthew Patiniotis: 0404641464
Riona Parsons: 0491611253
Timeline
Operations Manager
Metcash
04.2023 - Current
Manager
ALDI Australia
12.2018 - 12.2022
Deputy Manager
ALDI Australia
11.2016 - 12.2018
Store Assistant
ALDI australia
05.2015 - 11.2016
Labourer Supervisor
M.G Construction
03.2011 - 08.2013
Manager
GAME Australia
03.2010 - 01.2011
Chef
Enzo Cucina
04.2009 - 02.2010
High School Diploma -
Elderslie Highschool
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