Isaac Willoughby
COOMA,NSW
Summary
Compassionate disability support worker with over 15 years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
11
11
years of professional experience
Work History
Manager Director
Nepean Tiny Tots
Penrith, NSW
01.2022 - 07.2025
- Directed daily operations to ensure smooth functioning of early childhood programs.
- Managed staff scheduling and training for optimal team performance and engagement.
- Collaborated with parents to address concerns and enhance children's learning experiences.
- Oversaw budget management to allocate resources effectively for program needs.
- Evaluated program effectiveness through regular assessments and feedback mechanisms.
- Resolved customer complaints in a timely manner.
- Motivated employees by providing positive reinforcement for their accomplishments.
- Directed implementation of organizational policies and procedures in accordance with corporate goals.
- Developed and implemented strategies to increase sales revenue.
- Negotiated contracts with vendors for services or materials needed by the company.
- Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
- Coordinated the hiring process for new staff members.
- Implemented quality control measures throughout the organization's processes.
- Provided guidance on business operations to ensure objectives were met.
- Identified areas for improvement within the organization and developed plans to address them.
- Reviewed financial records and adjusted budgets accordingly.
- Ensured compliance with all applicable regulations and laws.
- Conducted regular meetings with team members to discuss progress and concerns.
- Facilitated collaboration between departments to ensure projects ran smoothly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Managed risk by developing and implementing effective risk management strategies.
Disability Support Worker
Australian Disability Services
Auburn, NSW
01.2021 - 03.2022
- Assisted clients with daily living activities and personal care routines.
- Developed individualized support plans to meet specific client needs.
- Facilitated community engagement through organized social and recreational activities.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Provided transportation assistance for clients attending appointments and events.
- Maintained accurate documentation of client progress and service delivery.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication according to doctor's orders and monitored side effects.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized recreational and educational activities for clients according to individual needs.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Created detailed and individualized plans to best support patients.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Advised on policy development and assisted in community program implementation.
- Transported clients to appointments, social events, and other activities as needed.
Disability Support Worker
North West Disability Services
Baulkham Hills, NSW
01.2019 - 10.2020
- Assisted clients with daily living activities and personal care routines.
- Developed individualized support plans to meet specific client needs.
- Facilitated community engagement through organized social and recreational activities.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Provided transportation assistance for clients attending appointments and events.
- Maintained accurate documentation of client progress and service delivery.
- Advocated for client rights and needs within the community services framework.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Caravan Park Manager
Snowy Mountains Tourist Park
Cooma, NSW
01.2015 - 01.2019
- Managed daily operations of campground facilities and amenities.
- Coordinated guest services and ensured customer satisfaction.
- Oversaw maintenance of park grounds and recreational areas.
- Trained and supervised staff on service standards and procedures.
- Developed marketing strategies to promote park activities and events.
- Implemented safety protocols for guests and staff compliance.
- Maintained inventory of supplies and equipment for operational efficiency.
- Inspected facilities regularly to ensure they were well maintained and clean.
- Resolved any complaints or issues that arose from customers in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness of floors, surfaces, and restrooms in commercial facilities.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Conducted regular inspections to ensure cleanliness standards were met consistently.
- Followed safety protocols for handling cleaning chemicals and equipment properly.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
Education
Certificate 111 Disability Services - Disability Services
Disability Services Australia
Kellyville, NSW02-2007
High School Diploma -
St Paul's Grammar School
Cranebrook11-2000
Skills
- Budget management
- Policy implementation
- Customer relationship management
- Contract negotiation
- Risk management
- Compliance oversight
- Problem solving
- Effective communication
- Conflict resolution
- Goal setting
- Employee onboarding
- Relationship building
- Clear communication
- Verbal and written communication
- Safety procedures
- Cleaning procedures
- Sanitation techniques
- Health regulations
- Equipment operation
- Time management
- Attention to detail
- Efficient cleaning techniques
- Commercial and residential cleaning
- Problem-solving
- Laundry
- Basic maintenance
- Restroom upkeep
- Carpet cleaning
- Floor maintenance
- Safe cleaning with chemicals
- Dusting techniques
- Reliability and punctuality
Affiliations
- I enjoy camping with the Kids and Friends.
- Four Wheel Driving.
- Fishing and Boating.
- House renovations and Gardening.
Timeline
Manager Director
Nepean Tiny Tots
01.2022 - 07.2025
Disability Support Worker
Australian Disability Services
01.2021 - 03.2022
Disability Support Worker
North West Disability Services
01.2019 - 10.2020
Caravan Park Manager
Snowy Mountains Tourist Park
01.2015 - 01.2019
Certificate 111 Disability Services - Disability Services
Disability Services Australia
High School Diploma -
St Paul's Grammar School
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