Isaac Yousif
Craigieburn,VIC
Summary
I am a hard organized consistent worker with history of meeting company goals utilizing consistency and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills and good communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Highpoint Shopping Centre Security Guard
Access Security Group
08.2021 - 12.2024
- Patrolled and monitored centre premises on foot and company vehicle.
- Responded to thefts from centre stores and customers by getting the information of the offender appearance, last known location, time of incident and the item details that were stolen than gave the information to control.
- Made item recoveries from thefts.
- Gathered CCTV footage of offenders vehicle registration, offender entering centre, committing crime and leaving centre.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Carried out daily and nightly centre locking, alarming and unlocking procedures.
- Responded quickly to emergency situations to assess and deflect issues.
- Helped customers locate missing persons.
- Used effective radio communication.
- Demonstrated respect, friendliness and willingness to customers that needed assistance.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Arrested patrons due to assault, vandalism, drug use, theft, counterfeit notes and criminal trespassing.
- Monitored CCTV footage and reported any suspicious behaviour.
- Worked as control room operator and patrol guard.
- Monitored suspicious customers.
- Responded to medical emergencies by performing CPR and AED.
- Delivered compassionate care to customers with a variety of medical emergencies, including cardiac arrests, stab wound, traumas, strokes, and respiratory distress.
- Escorting retailer owners to location for cash and transit.
- Writing Incident reports
- Responded to physical altercations using deescalation verbal techniques and reasonable force.
- Conducted car park patrols
- Operated fire indicator panel for centre isolations and de-isolations.
- Reference- Ali 0429038042
New Guernica
Paradyme Security
03.2021 - 01.2023
- Made a safe environment for all patrons and staff members in the hotel.
- Enforced dress codes and refused objectionable attire.
- Carried out day-day-day duties accurately and efficiently.
- Ejected unruly patrons from premises.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted patrons professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Checked IDs and closely examined patrons' faces to verify age.
- Ejected patrons due to intoxication, drug use, assault and unruly behaviour.
- Arrested patrons.
- Used hand held metal detectors to search patrons for potential weapons.
- Conducted venue patron count.
- Reference- Ossika 0403513995
Concrete Construction Labourer
Complete Workgroup Solutions
12.2019 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Steel fixing and formwork
- Operated different power tools
- Pouring and finishing
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked several job sites
- Worked overtime
- Set wood and other forming materials to prepare for concrete pours.
- Wore correct clothing and protective equipment for jobs.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Leveled, smoothed and finished surfaces of poured concrete for construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Shoveled materials such as dirt, gravel and asphalt.
- Completed physically demanding tasks such as lifting up to 150kg to move job materials.
- Reference Rob- 0422 132 965
McDonalds Crew Member
McDonald's
12.2018 - 11.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Grilling and frying
- Making burgers
Education
Craigieburn Secondary College
Craigieburn, VICSkills
- Flexible and Adaptable
- Good communication
- Good work ethic
- Good listening skills
- Incident reporting
- Responsible
- Occupational Health and Safety
- De-escalation techniques
- Fast learner
- Team Player
- Good conflict resolution skills
- Good team leadership
- Good computer and security system skills
- Good writing and reading skills
- Good at using power tools and hand tools
- Knowledgeable
- First aid certified
- Security operations experience
- Mobile patrols
- ID verification
- Security guard license
- CCTV surveillance skills
- CCTV tracking skills
- Control room operator skills
- Situational awareness
- Fire prevention
- Crowd control
- Stress tolerance
- Crime prevention
- Report writing
Certification
Certificate II In Security Operations,
Control room operator,
Crowd control,
First aid,
CPR,
Maybo conflict resolution,
Construction induction (White-Card) and
Victorian Driving license
My hobby
I started gym at the age of 16. Initially I joined so that I could become stronger, healthier, and gain better stamina. The more involved I got at gym, I quickly came to realize that working out is so much more than just a way of keeping fit and healthy. I found it a great way to unwind, socialize, recharge, and found it to be a huge positive for my mental health. I made a lot of friends, and learnt a lot about myself. It also made my path to security, and opened a lot of doors for me. It is something that I enjoy doing in my free time, and has become a huge part of my life, I consider it to be more than just a hobby, and hope that I can continue with my gym sessions for years to come.
Timeline
Highpoint Shopping Centre Security Guard
Access Security Group
08.2021 - 12.2024
New Guernica
Paradyme Security
03.2021 - 01.2023
Concrete Construction Labourer
Complete Workgroup Solutions
12.2019 - 03.2022
McDonalds Crew Member
McDonald's
12.2018 - 11.2019
Craigieburn Secondary College