Isaac Conteh
Charford St, Elizabeth North,SA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Highly motivated retail, car Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
2
2
Certification
1
1
Language
Work History
Assistant Store Manager
Footlocker Retail
07.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
HYPE DC
12.2020 - 02.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Vehicle Sales Consultant
Westcoast BMW
01.2016 - 01.2018
- Increased vehicle sales by effectively communicating key features and benefits to potential clients.
- Developed strong relationships with customers for repeat business and referrals.
- Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
- Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
- Streamlined sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
Assistant Mechanic
Auto Master
01.2017 - 03.2018
- Servicing, Auditing logbooks, Problem solving and issue identification in vehicles, Communicating with customers, Solving financial problems and data entry using excel, Workplace OHS
- Increased customer satisfaction by delivering timely and efficient maintenance services.
- Enhanced vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Assisted in complex repair jobs, developing advanced technical skills and increasing overall shop productivity.
- Maintained a safe work environment by adhering to safety protocols and proper equipment usage.
Supervisor
Culture Kings
09.2018 - 12.2020
- Communicating with customers, Workplace OHS, Store Cleaning, Work Necessary Hours, Training new works, Stacking shoes, Keep place tidy
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Education
Sales Representative + Property Manager + Auctione
03.2024
01.2017
Certificate II Automotive
01.2017
Certificate III business
High School Diploma -
03.2016
YEAR 12 CERTIFICATE
Skills
- Business Development
- Store Organization
- Stock management
- Customer Relations
- Records Management
- Flexible Schedule
- Sales Growth
- Store Opening and Closing
- Loss Prevention
- Word & Excel expertise
- Customer Service and Engagement
- Goals and performance
- Sales Techniques
- Employee Coaching
Personal Information
D.O.B 15/03/97
Australian Citizen
Passport Holder
Full SA Drivers License
COVID-19 Certificate
Certification
- Leadership Certificate
- Smart Move Certificate
- Certificate Of Appreciation 40 Hour Famine 2014
- Mirrabooka Senior High School 100% Attendance Award
- Improvement certificate
References
- Steven, Store Manager (Footlocker) - 0425 152 090
- Latisha Gale (HYPE DC) - 0414301308
- MR I.KIJUCE, Teacher, Mirrabooka Senior High School, 180 Nollamara Ave, Dianella, 0401 633 840
- MR M. Merrick, Teacher, Mirrabooka Senior High School, 180 Nollamara Ave, Dianella, 9345 9200
- MR N. Rahimi, Co-Manager, Auto Masters, Balcatta, 436 Wanneroo Rd, Balcatta, WA, 6021, 0401 913 700
- Jacob O'halloran, Westcoast BMW, Manager - 0400 881 625
- Maryanne Zrilic, National Consultant, Tailored Workforce, 0416 932 978,
Hobbies and Interests
- Soccer
- Art
- Dance
- Socializing
- Music
- Kickboxing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager - Footlocker Retail
07.2023 - Current
Store Manager - HYPE DC
12.2020 - 02.2023
Supervisor - Culture Kings
09.2018 - 12.2020
Assistant Mechanic - Auto Master
01.2017 - 03.2018
Vehicle Sales Consultant - Westcoast BMW
01.2016 - 01.2018
Certificate IV in Real Estate Practice (Current) - , Sales Representative + Property Manager + Auctione
NORTH METROPOLITAN TAFE, PERTH - ,
NORTH METROPOLITAN TAFE, PERTH - ,
MIRRABOOKA SENIOR HIGH SCHOOL - High School Diploma,
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