Isabel Brown

• Served high customer volumes during special events, evenings, and weekends, with a record broken for most bar sales in the O'Hara Hotel Family.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed high responsibility opening and closing duties, completing gaming reports and setting up for incoming shifts according to established procedures.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.
• Took photos from different angles and perspectives to capture perfect images, both candid and posed.
• Developed strong relationships with clients through clear communication and professionalism.
• Digitally edited photos to enhance quality.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
• Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
• Increased social media engagement with captivating images that told compelling stories.
• Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
• Built and maintained strong relationships with my teammate to ensure the process was seamless

Sales Associate:

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to build rapport and loyalty
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.

Floral Assistant:

• Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
• Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
• Coordinated delivery schedules to guarantee timely arrival of arrangements while minimizing transportation costs.
• Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
• Assisted with marketing efforts such as social media content creation, showcasing current work and promoting services available.
• Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
• Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
• Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting and seating guests, running multiple food and beverage orders, and updating reservation logs simultaneously.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Worked as a hostess, server, food runner, bartender, and busser simultaneously.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanour and efficient work habits.
• Worked with the team to move tables and adjust seating to accommodate groups with special requests/for upcoming reservations.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Served high customer volumes during special events, nights, and weekends.