Isabel Coates
ROSE BAY,NSW
Summary
I am dedicated and driven worker. Working in hospitality has allowed me to gain strong costumer service and communication skills as well as the ability to problem solve and multitask in fast passed and high pressure situations while ensuring customer satisfaction. Known for effective team collaboration, adaptability and results driven approach. I am dependable and hard working, eager to dedicate and emirs myself into my work environment.
Overview
4
4
years of professional experience
Work History
Bar Employee/Receptionist
Club Rose Bay Sydney
02.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Light book work
- Answered phone promptly and directed incoming calls to correct areas of the club.
- Resolved customer problems and complaints.
- Collaborated and work well with team members.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
Front of House Employee/Floor Supervisor
Marcelleria Bondi
03.2021 - 09.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Traffic Controller
Adams Traffic Management
01.2020 - 11.2020
- Communicating and problem solving under pressure.
- Containing and minimizing potential risks and hazards.
- Reading road/construction plans and implementing the correct signage to ensure the safest environment for both crew members and the public.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
Education
High School Diploma -
Kincoppal
Rose Bay, NSW09-2019
Skills
- Time/Schedul Management
- Customer Service
- Working collaboratively
- Training and mentoring
- Strong multitasking
- Clear and effective communication
- Work under pressure
- Flexible and adaptable
Timeline
Bar Employee/Receptionist
Club Rose Bay Sydney
02.2023 - 01.2024
Front of House Employee/Floor Supervisor
Marcelleria Bondi
03.2021 - 09.2022
Traffic Controller
Adams Traffic Management
01.2020 - 11.2020
High School Diploma -
Kincoppal
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