Isabel Dodd
Mayfeild East,Nsw
Summary
Heather Kisiel - Former Employer (Heathers Place)
0411 922 931
Shay Garton - Employer (The Hive Dance Company)
0423 602 177
Taylor Mansfeild - Coworker, Mentor and Personal reference
0468 934 381
Tammy Gutsche - Personal reference (long time loyal customer)
0402 599 337
Julia Goldstein - Personal reference
0431 065 003
Overview
5
5
years of professional experience
Work History
Dance Teacher
The Hive Dance Company
01.2023 - Current
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and new concepts
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Lead Barista
Heathers Place
09.2018 - 11.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers and fellow staff during chaotic periods to promote a fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored customer feedback to improve barista performance and customer service.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept cafe in full compliance with health code standards .
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Waitress
Zenith Restaurant
01.2020 - 01.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
Tomaree High School
Salamander Bay, NSW09.2022
Skills
- Goal Setting
- Coffee Expertise
- Mentoring
- Health Codes Compliance
- Team Management
- Inventory Management
- Barista Training
- Customer Service
Timeline
Dance Teacher
The Hive Dance Company
01.2023 - Current
Waitress
Zenith Restaurant
01.2020 - 01.2021
Lead Barista
Heathers Place
09.2018 - 11.2023
High School Diploma -
Tomaree High School
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