Summary
Overview
Work History
Skills
References
Timeline
Generic

Isabel Goodson

Richmond,VIC

Summary

A highly competent, motivated and enthusiastic individual with a sound background in customer service and administration within both the Property/Construction and Dental fields. Has a positive attitude, initiative and self-drive with the ability to assume multiple responsibilities and remain productive within time sensitive and fast paced environments. Broad experience includes contract management, database management, trust accounting, internal/external stakeholder negotiations and office management.

Overview

10
10
years of professional experience

Work History

Sales Contracts Administrator

Oliver Hume Real Estate Group
11.2021 - Current
  • End to end contract processing and management to ensure compliance with legal requirements and company policy
  • Monitoring the performance of existing contracts to identify potential risks or issues requiring attention
  • Interacting with internal teams such as finance and sales and project marketing to ensure accuracy of contractual documents
  • Monitor contract dates including subject to finance, payment of deposits and settlements ensuring CRM system is are always up to date for accurate cashflow reporting
  • Liaise with solicitors, developers and agents regarding upcoming/overdue settlements and title dates
  • Preparation of reports from CRM as required for senior management review
  • Tracked monthly sales to generate reports for business development planning
  • Assisted in developing new policies and procedures related to contract administration processes.
  • Assisting accounts receivable to ensure timely and accurate commission statement invoicing
  • Assisting trust accountant with reconciliation between bank statements and internal ledgers for assigned trusts and weekly disbursements when required
  • Reception duties when required

Receptionist/Treatment Coordinator

Riversdale Orthodontics - Hawthorn East
07.2016 - 11.2021
  • First point of contact/impression of practice providing an outstanding level of customer service on the telephone and in meeting and greeting patients
  • Efficient management of all patient data, appointments, procedures, clinical files, correspondence and accounts
  • Preparation of correspondence via email, letters, scanning, filing, mail/fax (retrieval and distribution) and photocopying
  • Liaise and build relationships with outside specialists and coordinate appointments
  • Ensuring patients receive accurate, consistent information regarding treatment options and provide quotation to patients on treatment plans
  • Providing a comfortable and enjoyable experience for new patients and assisting orthodontist with an initial clinical assessment
  • Completion of end of day reconciliations (EFTPOS, credit card and cash)
  • Managing new patient enquires, dental patient referrals and recall patients
  • Involved in patient complaint resolutions
  • Staff recruiting/training
  • Ordering office supplies as needed
  • Assist the principal orthodontists with ad hoc administration duties as required

Customer Service Officer

Watersun Homes - Head Office
03.2016 - 07.2016
  • Responsible for 60+ client files both pre-site and on-site being the main point of contact for the duration of their building journey
  • Preparing and delivering individual contracts and building plans to clients for their new home
  • Liaising with sales consultants, drafting, estimating and construction departments to resolve client queries
  • Contacting brokers and bank representatives to follow up formal loan approvals
  • Providing weekly updates to clients via email and telephone
  • Reconciling and preparing final invoices, processing payments and providing receipts upon request
  • Diary management for construction supervisors
  • Reception duties when required

Customer Relationship Coordinator/Contracts Administrator

Simonds Homes - Head Office
10.2014 - 03.2016
  • Preparation of fixed price HIA contracts
  • Maintaining stock list and contract database
  • Updating land registration log
  • Allocating stock to marketing agents
  • Reporting weekly sales to General Manager
  • Processing new sales contracts and raising post contract variations
  • Preparation of marketing agent and developer agreements
  • Liaising with developers and preparing weekly updates outlining sales and settlement forecasts
  • Creating colour documents and maintaining master templates
  • Answering agent, vendor, supplier and internal queries
  • General administration tasks to support wholesale team

Skills

  • Advanced customer service and administrative skills
  • Excellent communication skills, both written and verbal
  • Ability to build effective working relationships at all levels of an organization
  • Thrives working in a team environment and in positions of leadership
  • Demonstrated ability to assume multiple responsibilities within time sensitive and fast paced working environments
  • Highly committed and motivated employee with strong work ethic
  • Sound computer skills with both Windows and Mac and CRM software (Salesforce)
  • Contract Compliance
  • Sales Tracking/Reporting

References

References available on request

Timeline

Sales Contracts Administrator

Oliver Hume Real Estate Group
11.2021 - Current

Receptionist/Treatment Coordinator

Riversdale Orthodontics - Hawthorn East
07.2016 - 11.2021

Customer Service Officer

Watersun Homes - Head Office
03.2016 - 07.2016

Customer Relationship Coordinator/Contracts Administrator

Simonds Homes - Head Office
10.2014 - 03.2016

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Isabel Goodson