Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Isabel Kenworthy

Summary


Organised and dependable team leader successful at enhancing customer satisfaction through expert product knowledge and exceptional customer service.

Overview

10
10
years of professional experience

Work History

Team Leader

LEGO Store
04.2022 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Responsible for opening and closing duties, banking and end of day reports.
  • Worked with store managers to implement new displays, promotions and store layout changes in accordance with visual merchandising standards.
  • Maintained an in-depth knowledge of the product and provided a unique and unforgettable experience to customers in store.
  • Addressed customer concerns and enquiries in a professional manner and used a POS system to process sales and exchanges.
  • Promptly fulfilled online shipping and click and collect orders.
  • Efficiently received in and unpacked stock deliveries.

Bakehouse Team Member

Coles Supermarket
04.2022 - 08.2022
  • Maintained clean, organised, and safe work areas to enhance efficiency.
  • Executed opening and closing tasks while performing bakehouse duties independently and collaboratively.

Ice Cream Maker

Gilbert's Fresh Market
03.2020 - 02.2022
  • Co-ran a kitchen with a pastry chef, keeping machines and kitchen equipment cleaned and sanitised.
  • Responsible for ordering in ingredients and products, as well as liaising with suppliers for new ingredients and flavourings.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Strictly adhered to a routine during the day to ensure the highest number of quality products were made.
  • Made sure that ice-cream stock levels were appropriate during peak sale times and professionally took customer orders and feedback.

Store Supervisor

IGA Supermarket
06.2015 - 02.2020
  • Managed store operations, addressing customer queries, returns, and refunds professionally.
  • Delegated tasks and trained staff in new skills efficiently.
  • Contributed to produce management by ordering fruits and vegetables, liaising with suppliers, and maintaining seasonal displays.
  • Supported dairy manager in stocking and rotating products in chillers and freezers.
  • Unpacked stock for shelves during fill shifts, ensuring efficient rotation, facing, and capping.
  • Assisted deliveries from trucks and performed storeroom duties like crushing boxes and operating pallet jacks.

Education

Bachelor of Science - Psychology

Curtin University
Perth, WA
2021

Skills

  • Teamwork and Collaboration
  • Time management
  • Attention to Detail
  • Adaptability
  • Customer service
  • Product Knowledge
  • Visual merchandising

Volunteer Work

Family Daycare

2016-2025

Volunteer regularly at a family daycare centre, encouraging children aged 1-4 to develop their social and motor skills through play, and establishing a safe play environment for the children.

Private Tutoring

2016-2017

• Provided math tutoring to younger students during high school, helping students set goals and strive for higher achievement in school.

Timeline

Team Leader

LEGO Store
04.2022 - Current

Bakehouse Team Member

Coles Supermarket
04.2022 - 08.2022

Ice Cream Maker

Gilbert's Fresh Market
03.2020 - 02.2022

Store Supervisor

IGA Supermarket
06.2015 - 02.2020

Bachelor of Science - Psychology

Curtin University

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Isabel Kenworthy