Isabel Monk
Summary
Focused, analytical, and confident individual with extensive experience in the equine industry. Possesses the necessary attributes to excel in leadership roles and effectively connect with clients. Adept at leveraging industry knowledge to drive strategic decision-making and achieve organizational goals. Demonstrates a proven track record of delivering exceptional results through strong communication skills and a passion for delivering top-notch customer service.
Overview
17
17
years of professional experience
Work History
Sales Office and Administration
Nuway
08.2023 - Current
- Assisting customers in their purchasing decisions by guiding them through the sales process, delivering accurate quotes, and coordinating efficient product deliveries.
- Supervising and traveling to other branches when requested.
Operations Manager
Kmart
06.2022 - 03.2023
- Directed day-to-day store operations by implementing short and long-term strategies to achieve business plan and profitability goals.
- Responsible for store level safety and business audits
- Enforced safety and business audit compliance in accordance with federal, state, local, and company regulations.
- Identifying areas of deficiency, performing root-cause analysis
- Measuring, reviewing and reporting on performance via KPIs and SLAs
- Reporting and supporting customer and team member accident investigations.
- Implementing policies and standard operating procedures and managing quality, customer service and logistics
- Delivering positive customer experiences through managing the front end and customer service team
- Managing the cash administration team and overseeing weekly financial reporting
- Improving morale and management communication by creating employee recognition and rewards practices
- Recruiting and training new team members
- Developing initiatives for process improvement and reviewing and assessing ongoing operations
- Monitoring resource use to achieve set goals within budget constraints.
Trainee Line Manager
Kmart
03.2022 - 06.2022
Duty Manager
Kmart
07.2021 - 03.2022
- Created positive work environment for employees and delivered exceptional customer service
- Collaborated with upper management to improve productivity of operations
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Retail Assistant
Kmart
10.2019 - 07.2021
- Greeted and assisted customers in locating items and completing purchases
- Managed cash register operations using POS system and processed sales and returns
- Utilized strong customer service skills.
Assistant Stud Groom
Lady Emma Balding (Kingsclere Stud)
02.2011 - 05.2017
- Collaborated with trainers and owners to develop personalized grooming routines for individual horses based on their specific needs and preferences.
- Managed breeding operations to maximize genetic potential while maintaining ethical practices within the industry.
- Assisted during foaling season by monitoring pregnant mares closely for signs of labor onset; provided immediate help when necessary.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Increased efficiency in daily routines by implementing organizational systems for equipment storage and task delegation among staff members.
- Managed the rehabilitation and retraining of horses from injury back into racing and other sport horse disciplines.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Work Rider & 2nd Head Girl
John Gosden Racing
06.2007 - 06.2010
Education
2:1 Bachelor of Science in Equine Science -
Writtle College (University of Essex)
United Kingdom2005
High School Diploma -
Tiverton High School
United Kingdom2001
Skills
- Customer Service Management and team leadership
- Extensive Equine Knowledge in Breeding & Racehorse Management
- Reporting and Maintaining Safety & Business Audit Compliance
- Policies and Procedure Implementation
- Record Organization & Management
- Performance Monitoring, Reporting & Implementation
- Recruitment, Training & Development
- Quality Assurance & Administrative Management
- Microsoft Office
Timeline
Sales Office and Administration
Nuway
08.2023 - Current
Operations Manager
Kmart
06.2022 - 03.2023
Trainee Line Manager
Kmart
03.2022 - 06.2022
Duty Manager
Kmart
07.2021 - 03.2022
Retail Assistant
Kmart
10.2019 - 07.2021
Assistant Stud Groom
Lady Emma Balding (Kingsclere Stud)
02.2011 - 05.2017
Work Rider & 2nd Head Girl
John Gosden Racing
06.2007 - 06.2010
2:1 Bachelor of Science in Equine Science -
Writtle College (University of Essex)
High School Diploma -
Tiverton High School
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