Isabel Quadros
Scarborough,Australia
Summary
Hardworking and compassionate job seeker with a Level III certificate in Individual Care (Ageing) looking for a position in the aged care sector. Strong interpersonal skills to provide compassionate care and support to elderly individuals. Eager to positively contribute to the well-being and quality of life within the community.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Self employed Cleaner/ Housekeeper
Self-employeed
01.2011 - Current
- Cleaning, organizing and maintaining services for homes and commercial contracts
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Public Servant
Sao Paulo City Hall
07.2000 - 12.2006
- Costumer Service
- Answering telephone and customer inquiries
- Assisting various departments, clients
- Writing official letters and correspondence
- Creating documents
- Organizing files
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Receptionist
Publishing Company
02.1999 - 09.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail
- Confirmed appointments, communicated with clients, and updated client records.
Education
Certificate IIII - Spoken and Written English
West Coast AMES
09.2008
Certificate III - Individual Support in Ageing
Insight Training
Perth, WA12.2024
Skills
- Effective verbal communication
- Collaborative and independent work
- Effective time management
- Organisational and interpersonal skills
- Empathetic communication
- Active listening skills
- Proficient in Microsoft Word and Excel
- Housekeeping
- Reliability and punctuality
- Personal hygiene assistance
- Transfer techniques
- Respectful and compassionate
Certification
- First Aid Skill Set August - 2024 Provide Cardiopulmonary Resuscitation Provide Basic Emergency Life Support
- Hand Hygiene July - 2024 Hand Hygiene for clinical Healthcare Workers
- Manual Handling Workshop October – 2024 Safe Manual Handling Techniques Appropriate Use of Hoists, Slide Sheets
- NDIS Worker Screening Check
- Police Clearence Check
- Working With Children Check
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Self employed Cleaner/ Housekeeper
Self-employeed
01.2011 - Current
Public Servant
Sao Paulo City Hall
07.2000 - 12.2006
Receptionist
Publishing Company
02.1999 - 09.2000
Certificate IIII - Spoken and Written English
West Coast AMES
Certificate III - Individual Support in Ageing
Insight Training
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