Isabel Quadros
Scarborough,Australia
Summary
Dedicated individual with a Level III certificate in Individual Care seeking opportunity in the aged care sector. Strong interpersonal skills to provide compassionate care and support to elderly individuals. Eager to positively contribute to the well-being and quality of life within the community.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Self employed Cleaner/ Housekeeper
Self-employeed
01.2011 - Current
- Cleaning, organizing and maintaining services for homes and commercial contracts
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Public Servant
Sao Paulo City Hall
07.2000 - 12.2006
- Costumer Service
- Answering telephone and customer inquiries
- Assisting various departments, clients
- Writing official letters and correspondence
- Creating documents
- Organizing files
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Receptionist
Publishing Company
02.1999 - 09.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail
Education
Certificate IIII - Spoken and Written English
West Coast AMES
09.2008
Certificate III - Individual Support in Ageing
Insight Training
Perth, WA12.2024
Skills
- Effective verbal communication
- Collaborative and independent work
- Effective time management
- Organisational and interpersonal skills
- Empathetic communication
- Active listening skills
- Proficient in Microsoft Word and Excel
- Housekeeping
- Reliability and punctuality
- Personal hygiene assistance
- Transfer techniques
- Respectful and compassionate
Certification
- First Aid Skill Set August - 2024 Provide Cardiopulmonary Resuscitation Provide Basic Emergency Life Support
- Hand Hygiene July - 2024 Hand Hygiene for clinical Healthcare Workers
- Manual Handling Workshop October – 2024 Safe Manual Handling Techniques Appropriate Use of Hoists, Slide Sheets
- NDIS Worker Screening Check
- Police Clearence Check
- Working With Children Check
Languages
Portuguese
Timeline
Self employed Cleaner/ Housekeeper
Self-employeed
01.2011 - Current
Public Servant
Sao Paulo City Hall
07.2000 - 12.2006
Receptionist
Publishing Company
02.1999 - 09.2000
Certificate IIII - Spoken and Written English
West Coast AMES
Certificate III - Individual Support in Ageing
Insight Training
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