Laura Isabel Ramos Roldan
Greensborough,VIC
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
Spendless Shoes
10.2022 - 05.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Trained new associates in successful sales and performance strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Hired, trained and motivated sales and marketing professionals.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed store opening and closing procedures by counting drawers and managing security.
Cashier
SUBWAY®Restaurants
01.2022 - 12.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $[Amount] or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sales Assistant Team Member
Zara Clothing
01.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- memorized entire line of company products and services, including prices and special discounts.
Sales Assistant
Hugo Boss
06.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Completed store opening and closing procedures by counting drawers and managing security.
Education
High School Diploma -
Universidad De La Costa
Colombia12.2018
Skills
- Cooperative Attitude
- Feedback Acceptance
- Price Identification
- Shipment Procedures
- Fitting Room Oversight
- Credits and Refunds
- Conversant in Spanish
- Energetic and Outgoing
- Problem-Solving
- Point-of-Sale (POS) Software
Availability
wednesday: All day
Thursday:All day
Friday:All day
saturday: All day
sunday: All day
Timeline
Sales Assistant
Hugo Boss
06.2023 - Current
Assistant Sales Manager
Spendless Shoes
10.2022 - 05.2023
Cashier
SUBWAY®Restaurants
01.2022 - 12.2022
Sales Assistant Team Member
Zara Clothing
01.2017 - 05.2018
High School Diploma -
Universidad De La Costa
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