Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Velez

Canberra,ACT

Summary

I am a dedicated and results-oriented individual with a strong foundation in retail. I have gained valuable experience working at TK Maxx, where I have honed my skills in customer service, inventory management and visual merchandising. Prior to this, I worked at Guzman y Gomez, where I developed a strong work ethic, time management skills, and the ability to follow procedures efficiently. I am a quick learner, a team player, and committed to delivering high-quality work. I am a proactive and quick learner, consistently performing my duties reliably. I thrive in team environments, am punctual, and prioritize safety in all aspects of my work. I am dedicated to achieving high-quality results.

Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.

Overview

12
12
years of professional experience

Work History

Store Associate

TK Maxx
05.2024 - Current
  • Resolved customer inquiries and concerns promptly and professionally, ensuring a positive customer experience
  • Provided exceptional customer service, both in-person and over the phone
  • Assisted customers with product selection, inquiries, and returns
  • Utilised consultative sales techniques to understand customer needs and recommend relevant products
  • Maintained accurate sales and inventory records
  • Generated weekly sales reports to inform operational decisions
  • Maintained a clean and organized store environment
  • Built strong customer relationships and fostered a positive store reputation

Assistant Store Manager

TK Maxx
01.2024 - 05.2024
  • Maintained optimal stock levels by conducting regular inspections and replenishing inventory
  • Provided guidance and support to team members to maximize performance and efficiency
  • Resolved customer inquiries and concerns promptly and professionally, ensuring a positive customer experience
  • Developed and implemented efficient staff schedules to optimize labor costs and maximize productivity
  • Monitored and analyzed sales data to track progress toward store goals and identify areas for improvement
  • Provided exceptional customer service, both in-person and over the phone, by addressing inquiries, resolving issues, and offering product recommendations
  • Assisted customers in locating products and utilized store systems to check availability at other locations
  • Created visually appealing displays to enhance the shopping experience and drive sales
  • Cultivated strong customer relationships and fostered a positive store reputation within the community

Dutty Manager

TK Maxx
08.2023 - 01.2024
  • Maintained optimal stock levels by conducting regular inspections and replenishing inventory
  • Provided guidance and support to team members to maximize performance and efficiency
  • Resolved customer inquiries and concerns promptly and professionally, ensuring a positive customer experience
  • Utilised consultative sales techniques to understand customer needs and recommend relevant products
  • Maintained accurate sales and inventory records
  • Generated weekly sales reports to inform operational decisions
  • Maintained a clean and organized store environment
  • Built strong customer relationships and fostered a positive store reputation

Restaurant Team member

Guzman y Gomez
10.2012 - 07.2018
  • Prepared and cooked food orders to customer specifications, ensuring quality and adherence to food safety standards
  • Greeted customers, took orders, and provided excellent customer service
  • Maintained food quality and freshness through regular inventory checks and rotation
  • Contributed to overall store operations, including cleaning, stocking, and other tasks

Education

Certificate III In Dental Assistant -

CIT
Canberra, ACT

Skills

  • Strong Work Ethic
  • Commercial acumen
  • Workplace safety
  • Teamwork
  • MS office
  • Organisational Skills
  • Attention to detail
  • Problem Solving
  • Verbal & Written Communication
  • Conflict resolution
  • Stakeholder Management
  • Customer service
  • Customer assistance
  • Attention to detail focus
  • Organization
  • Store cleanliness maintenance
  • Computer literacy fundamentals

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Store Associate

TK Maxx
05.2024 - Current

Assistant Store Manager

TK Maxx
01.2024 - 05.2024

Dutty Manager

TK Maxx
08.2023 - 01.2024

Restaurant Team member

Guzman y Gomez
10.2012 - 07.2018

Certificate III In Dental Assistant -

CIT
Isabel Velez