Hi, I’m
Isabel Whitelaw
Riverstone,NSW
Summary
Dedicated professional with a friendly and approachable nature. Demonstrated strong communication skills and initiative while maintaining composure in stressful situations. Committed to teamwork, punctuality, and hard work, contributing positively to company goals.
Overview
4
years of professional experience
Work History
Effective Plan ManagementEmu Plains, NSW
Administrator
02.2024 - Current
Job overview
- Developed and crafted effective spreadsheets to track project progress, budgets and other related data.
- Managed daily administrative operations.
- Trained new staff on administrative procedures and office policies to enhance onboarding experience.
- Answered incoming calls and responded to customer inquiries.
- Responded promptly to customer complaints in a professional manner.
- Facilitated data entry and ensured data accuracy in databases to support operational efficiency.
- Processed invoices for providers accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Developed filing system and customer database protocols to enhance office organization and accessibility.
- Utilized software tools to track project progress and report status updates.
- Prepared reports on various projects for management review.
School LockerPenrith and Surrounds, NSW
Retail Sales
04.2023 - 12.2023
Job overview
- Greeted customers entering store and addressed needs to enhance shopping experience.
- Operated cash register for cash and credit card transactions, ensuring accurate and efficient service.
- Assisted customers with returns, refunds, and transaction issues to maintain customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged, and displayed merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
Aussie Gardening & Cleaning
Cleaner
10.2022 - 05.2023
Job overview
- Managed time and applied efficient cleaning methods to consistently meet deadlines.
- Handled equipment, chemicals, and materials safely, ensuring compliance with safety standards.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided compassionate support to special needs and elderly clients in their homes, enhancing their comfort and well-being.
Education
Blue Mountains TAFEKatoomba, NSW
Certificate III from Beauty Therapy
12-2015
Blue Mountains TAFEWentworth Falls, NSW
Certificate III from Travel & Tourism
12-2014
Blaxland High SchoolBlaxland, NSW
High School Certificate
12-2013
Skills
- Office administration
- Document management
- Invoice processing
- Inventory control
- Financial reporting
- Microsoft Office Suite
- Problem solving
- Attention to detail
- Customer Service
- Interpersonal communication
- Team collaboration
- Conflict resolution
- Active listening
- Detail-oriented
Timeline
Administrator
Effective Plan Management
02.2024 - Current
Retail Sales
School Locker
04.2023 - 12.2023
Cleaner
Aussie Gardening & Cleaning
10.2022 - 05.2023
Blue Mountains TAFE
Certificate III from Beauty Therapy
Blue Mountains TAFE
Certificate III from Travel & Tourism
Blaxland High School
High School Certificate