Isabela Boaventura
Melbourne,Australia
Summary
Dedicated, detail-oriented, and organized professional with experience in warehouse operations, logistics, and inventory management, working in fast-paced operational environments.
Currently working as a team leader / 2IC, responsible for overseeing inventory control, dispatch operations, inbound logistics, and overall warehouse operations.
Proven track record of high productivity, process improvement, inventory accuracy, and achievement of operational KPIs. Experienced with WMS (Fishbowl), shipping platforms (Shippit), inventory control processes, and WHS compliance, ensuring efficient, safe, and high-performing warehouse operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse manager
Vitura Health CDA Operations
Melbourne, Australia
04.2025 - Current
- Managing overall warehouse operations, including inventory, dispatch, and inbound logistics.
- Leading warehouse team to ensure compliance with WHS standards and operational KPIs.
- Coordinating with internal departments and external stakeholders to support smooth supply chain operations.
- Implementing process improvements for efficiency and accuracy in order fulfillment.
- Overseeing stocktakes, audits, and reporting to support regulatory compliance.
Warehouse TEAM LEADER
Vitura Health CDA Operations
Melbourne, Australia
08.2024 - 04.2025
- Supervised daily warehouse tasks: receiving, dispatch, inventory, and order fulfilment.
- Led team to meet KPIs, ensuring safety and procedural compliance.
- Enforced WHS standards per company and legal guidelines.
- Improved layout and stock flow to boost efficiency.
- Trained staff and promoted team growth and improvement.
- Worked with logistics, supply chain, and service teams for on-time delivery.
Warehouse Dispatcher
Vitura Health CDA Operations
Melbourne, Australia
02.2023 - 08.2024
- Processed online orders from receipt to dispatch.
- Picked and packed orders accurately to meet customer requirements.
- Performed cycle counts and stocktakes.
- Used Fishbowl warehouse management system.
- Used Shippit for multi-carrier e-commerce shipping.
- Collaborated with team to maintain operational efficiency and meet deadlines.
- Followed cleaning schedule to maintain standards.
Warehouse Team Member
Swimwear Galore
Melbourne, Australia
05.2022 - 02.2023
- Picking.
- Packing.
- Tagging of products for shipment to stores.
- Experience using an RF scanner gun.
- Stock management.
- Responsible for receiving goods.
BUILDING ATTENDANT
Consolidated Property Service
Melbourne, Australia
05.2021 - 04.2022
- COVID-19 (OH&S) protocols that keep people safe and a healthy environment.
- Responsible for a range of tasks, working to agreed timelines to deliver work of a high standard of quality.
Customer Service | SALES
Hello Australia
Melbourne, Australia
04.2018 - 10.2020
- Interviewing to understand student needs.
- Making suggestions for the best institutions and programs to help students reach their goals.
- Helping students to find a career that suits their skills.
- Assisting students to collect all documents for applications and guide them through the process.
- Counselling and providing support to assist students during their stay in Australia.
- Organizing job and education seminars to guide students.
- Organize and participate in meetings with partners to improve my knowledge of their study options and the educational market.
Education
Certificate IV - Supply Chain Operations
MCI Institute
Melbourne, Australia03-2026
Diploma - Leadership and Management
ILSC Greystone College of Business
Melbourne, Australia06-2020
Certificate IV - Business
ILSC Greystone College of Business
Melbourne, Australia02-2019
Bachelor of Business Administration - Marketing
University Estacio De Sa
Belo Horizonte, Brazil12-2010
Skills
- Warehouse Operations Management
- Team Leadership & Staff Supervision
- Inventory Control & Stock Accuracy
- KPI Management & Performance Tracking
- WHS Compliance & Safety Leadership
- Order Fulfillment & Dispatch
- Stakeholder Communication
- Process Optimization
- Workforce Planning
Systems: Fishbowl Shippit RF Scanning MS Office
Accomplishments
Promoted from Warehouse Team Member to Team Leader / 2IC, in recognition of strong performance and leadership capability
Led a team of 10 staff, driving improvements in productivity, engagement, and overall operational performance
Implemented continuous process improvements, increasing workflow efficiency and reducing operational bottlenecks
Coordinated operations handling an average of 450 orders per day, consistently meeting SLA requirements, critical deadlines, and high service standards
Contributed to improving inventory accuracy (up to 99%), reducing discrepancies and minimising operational rework
Reduced picking and packing errors through process standardisation and strengthened quality control practices
Led a team of 10 staff, driving improvements in productivity, engagement, and overall operational performance
Implemented continuous process improvements, increasing workflow efficiency and reducing operational bottlenecks
Coordinated operations handling an average of 450 orders per day, consistently meeting SLA requirements, critical deadlines, and high service standards
Contributed to improving inventory accuracy (up to 99%), reducing discrepancies and minimising operational rework
Reduced picking and packing errors through process standardisation and strengthened quality control practices
Certification
• Certification in Cardiopulmonary Resuscitation.
• Certification in Provide First Aid.
• Customer Service Foundations.
• Certification in Provide First Aid.
• Customer Service Foundations.
Timeline
Warehouse manager
Vitura Health CDA Operations
04.2025 - Current
Warehouse TEAM LEADER
Vitura Health CDA Operations
08.2024 - 04.2025
Warehouse Dispatcher
Vitura Health CDA Operations
02.2023 - 08.2024
Warehouse Team Member
Swimwear Galore
05.2022 - 02.2023
BUILDING ATTENDANT
Consolidated Property Service
05.2021 - 04.2022
Customer Service | SALES
Hello Australia
04.2018 - 10.2020
Certificate IV - Supply Chain Operations
MCI Institute
Diploma - Leadership and Management
ILSC Greystone College of Business
Certificate IV - Business
ILSC Greystone College of Business
Bachelor of Business Administration - Marketing
University Estacio De Sa