ISABELA CASTRO
Cammeray,Australia
Summary
Dynamic professional with extensive experience in customer service and hospitality, dedicated to creating exceptional guest experiences. Proven expertise in efficient task management, maintaining cleanliness, and fostering a welcoming atmosphere. Strong team collaborator who adapts seamlessly to evolving needs while consistently delivering high-quality results. Reliable and attentive, complemented by outstanding communication skills that enhance interactions with guests and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Enliven Living Pharmacy
Sydney, NSW
01.2025 - Current
- Serve as the first point of contact for customers entering the pharmacy, providing a welcoming and professional experience
- Receive and manage incoming calls and emails, directing inquiries to the appropriate staff member
- Assist customers with prescription drop-offs and initial queries before referring them to the pharmacist for clinical advice
- Help customers on the shop floor identify and select the right products, including vitamins, supplements, and OTC medicines
- Apply clinical nutrition knowledge from tertiary studies to provide informed, evidence-based product guidance
- Maintain store presentation, restock shelves, and uphold hygiene standards throughout the pharmacy
- Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with regulations.
Floor Staff
IHG & Resorts – Terrigal Beach House
Terrigal, Central Coast
04.2024 - 12.2024
- Delivered exceptional customer service in a high-traffic beachside venue
- Handled food and drink orders, greeted guests, and maintained a clean, welcoming environment
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
Sales Assistant
Bayside Natural Health Centre
Double Bay, Sydney
03.2023 - 12.2023
- Advised customers on health products, vitamins, supplements, and pharmaceutical supplies
- Processed purchases, restocked shelves, and maintained outstanding store conditions
- Answered incoming calls professionally and assisted with general customer queries
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Processed transactions accurately, maintaining high standards of cash handling.
Waitress
Jenny's Café
Bronte Beach, Sydney
12.2023 - 02.2024
- Welcomed and seated guests, took food and beverage orders, and made menu recommendations
- Delivered food accurately and ensured kitchen presentation standards were met
- Performed opening, closing, and shift duties including table setup, cleaning, and service station maintenance
Waitress
The Swinging Cat
Sydney, NSW
03.2023 - 10.2023
- Welcomed and seated guests, took food and beverage orders, and made menu recommendations
- Delivered food accurately and ensured kitchen presentation standards were met
- Performed opening, closing, and shift duties including table setup, cleaning, and service station maintenance
Waitress
Orange Ex-Services Club
Orange, NSW
10.2022 - 02.2023
- Welcomed and seated guests, took food and beverage orders, and made menu recommendations
- Delivered food accurately and ensured kitchen presentation standards were met
- Performed opening, closing, and shift duties including table setup, cleaning, and service station maintenance
Waitress
Chin Chin Restaurant
Sydney, NSW
07.2022 - 10.2022
- Welcomed and seated guests, took food and beverage orders, and made menu recommendations
- Delivered food accurately and ensured kitchen presentation standards were met
- Performed opening, closing, and shift duties including table setup, cleaning, and service station maintenance
Education
Bachelor of Science - Clinical Nutrition
Torrens University
Sydney, AU06-2026
English for Academic Purposes 2 - undefined
Torrens University (Online)
AU12-2023
IELTS Course - undefined
Greenwich English College
Sydney, AU09-2022
Nutrition & Dietetics - undefined
Javeriana University
Cali, Colombia06-2021
Pre-Medicine - undefined
Javeriana University
Cali, Colombia11-2019
High School Diploma - undefined
Liceo Benalázar
Cali, Colombia06-2019
Skills
- Customer service & health retail
- First point of contact & reception duties
- Supplement and nutraceutical advising
- Patience and empathy
- Customer service
- S2/S3 pharmacy product knowledge
- Bilingual communication (English/Spanish)
- Team collaboration and independent initiative
- Problem-solving and time management
- Microsoft Office, Google Docs, Canva
- Resolving complaints
- Processing payments
Certification
- S2/S3 Pharmacy ACP Training Course
- Working With Children Check (WWCC)
- First Aid Certificate
- Responsible Service of Alcohol (RSA)
Languages
Spanish – Native
English – Advanced (IELTS certified)
Timeline
Pharmacy Assistant
Enliven Living Pharmacy
01.2025 - Current
Floor Staff
IHG & Resorts – Terrigal Beach House
04.2024 - 12.2024
Waitress
Jenny's Café
12.2023 - 02.2024
Sales Assistant
Bayside Natural Health Centre
03.2023 - 12.2023
Waitress
The Swinging Cat
03.2023 - 10.2023
Waitress
Orange Ex-Services Club
10.2022 - 02.2023
Waitress
Chin Chin Restaurant
07.2022 - 10.2022
English for Academic Purposes 2 - undefined
Torrens University (Online)
IELTS Course - undefined
Greenwich English College
Nutrition & Dietetics - undefined
Javeriana University
Pre-Medicine - undefined
Javeriana University
High School Diploma - undefined
Liceo Benalázar
Bachelor of Science - Clinical Nutrition
Torrens University