Isabela Oliveira
Cairns,QLD
Summary
Dynamic and versatile professional with a proven track record in receptionist, cashier, and educator roles. Possesses exceptional interpersonal, communication, and organizational skills honed through diverse experiences in customer service-oriented environments. Adept at managing multiple tasks efficiently, fostering positive relationships with clients and colleagues, and delivering high-quality service. Known for adaptability, problem-solving abilities, and a commitment to excellence. Seeking to leverage expertise to contribute effectively to a progressive organization's success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Childcare Educator
G8 Education
06.2023 - Current
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Receptionist
Pressure Pumping Services
12.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Cashier
Boon Cafe
09.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Diploma in Data Science - Data Science
Data Science Academy
New York USA Certificate III - Childhood Education And Care
CCEB
Cairns, QLD03.2024
M.D. - Master's Degree in Law
University of Coimbra
Coimbra Portugal 12.2020
Skills
- Resilience
- Problem Solving
- Technical Proficiency
- Customer Service
- Organization and Multitasking
Certification
- Power BI, Power Point, Excel, Word
- First AID
- Blue Card
- NPS- Net Promoter Score
- CRM- Customer Relationship Management
- RSA - Responsible Service of Alcohol
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Professional Working
Timeline
Childcare Educator
G8 Education
06.2023 - Current
Receptionist
Pressure Pumping Services
12.2022 - 06.2023
Cashier
Boon Cafe
09.2022 - 12.2022
Diploma in Data Science - Data Science
Data Science Academy
Certificate III - Childhood Education And Care
CCEB
M.D. - Master's Degree in Law
University of Coimbra
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