Isabela Prado
Sydney,Australia
Summary
Recent Civil Construction graduate with a solid foundation in worksite operations and safety through traffic control supervision. Seeking an internship or entry-level opportunity to grow within the industry and gain experience in areas such as site supervision, planning, and project management. Known for being reliable, safety-conscious, quick to learn, and enthusiastic about contributing in any role-on-site or in the office.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Traffic Control Supervisor
Multicrew
Sydney, Australia
01.2023 - Current
- Supervised traffic control operations for private construction projects with Richard Crookes and Lords Group
- Coordinated high-volume delivery scheduling and on-site safety compliance
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
Traffic Control Supervisor
HMA
Sydney, Australia
01.2020 - 01.2023
- Managed traffic flow and staff for major civil works projects
- Trained new staff in safety protocols and site communication
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
Traffic Controller
Stateline Asphalt
Sydney, Australia
01.2019 - 01.2020
- Directed traffic safely around active construction zones
- Assisted with implementing traffic control and safety plans
Car Insurance Consultant
Banco Santander
São Paulo, Brazil
01.2013 - 01.2016
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Sold and managed auto insurance policies
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Customer Service Representative
Banco Itaú
São Paulo, Brazil
01.2012 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Advanced Diploma - Civil Construction and Design
Abbey College Australia
Sydney01.2025
Certificate IV - International Business
ILSC College
Sydney01.2020
Bachelor's Degree - Architecture and Urbanism
FMU University
São Paulo01.2015
Skills
- Basic AutoCAD
- Microsoft Office Suite
- Problem Solving & Attention to Detail
- Team Leadership & Communication
Certification
- White Card, 2019-01-01
- Traffic Control Certification, 2019-01-01
Languages
English
Portuguese
Timeline
Traffic Control Supervisor
Multicrew
01.2023 - Current
Traffic Control Supervisor
HMA
01.2020 - 01.2023
Traffic Controller
Stateline Asphalt
01.2019 - 01.2020
Car Insurance Consultant
Banco Santander
01.2013 - 01.2016
Customer Service Representative
Banco Itaú
01.2012 - 01.2013
Certificate IV - International Business
ILSC College
Bachelor's Degree - Architecture and Urbanism
FMU University
Advanced Diploma - Civil Construction and Design
Abbey College Australia