Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Isabel Anna Voukelatos

Isabel Anna Voukelatos

Gold Coast,QLD

Summary

Adaptable and detail-oriented professional with a Bachelor's degree in criminology and criminal justice and extensive experience in customer service, administration, and frontline roles. Through positions as a receptionist, restaurant hostess, and retail associate, I have developed strong interpersonal and communication skills, the ability to manage sensitive information with discretion, and resilience in fast-paced, high-pressure environments.

I bring a proven ability to analyze situations, solve problems, and build rapport with individuals from diverse backgrounds — all critical skills for intelligence work. With a strong academic foundation in criminology and a deep interest in national security and justice, I am committed to applying my analytical mindset, integrity, and adaptability to contribute effectively as an Intelligence Officer.

Overview

5
5
years of professional experience

Work History

Retail Associate

Zara Inditex
08.2022 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register, processed transactions, and handled cash accurately.
  • Maintained cleanliness and organization of sales floor to promote a welcoming environment.
  • Restocked merchandise on shelves to ensure product availability for customers.
  • Collaborated with team members to achieve daily store objectives and improve service quality.
  • Engaged with customers to gather feedback and address concerns promptly.
  • Supported inventory management by tracking stock levels and assisting in audits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Closed store, closed till and cleaned up store.
  • Handled deliveries every tuesday and thursday night.

Receptionist

Hellenic Function Centre
04.2022 - 08.2022
  • Maintained accurate records of visitor logs, ensuring compliance with security protocols and confidentiality standards.
  • Implemented filing system improvements, increasing document retrieval speed and reducing clutter in office space.
  • Provided excellent customer service at front desk, addressing inquiries and resolving issues promptly to enhance client satisfaction.
  • Supported administrative tasks such as data entry and report generation, ensuring accuracy in documentation processes.
  • Collaborated with team members to develop efficient workflows, contributing to overall operational effectiveness of the office environment.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.

Restaurant Hostess

Grill'd Healthy Burgers
02.2021 - 11.2021
  • Greeted and seated guests, ensuring welcoming atmosphere and prompt service.
  • Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
  • Coordinated with servers to communicate seating arrangements and special requests.
  • Trained new hosts on customer service protocols and restaurant operations.
  • Resolved guest inquiries and complaints, enhancing overall dining experience.
  • Monitored dining area for cleanliness and readiness, supporting operational efficiency.
  • Assisted in special events planning, contributing to successful execution of gatherings.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.

Education

Bachelor's Degree - Criminology And Criminal Justice

Griffith University
QLD
11-2023

High School Diploma -

St Michael's College
QLD
11-2018

Skills

  • Critical thinking and problem solving
  • Research & Analytical Techniques
  • Attention to Detail
  • Reliability and punctuality
  • Verbal and written communication
  • Approachability
  • Self-directed learning
  • Proactivity
  • Discretion & Confidentiality

Accomplishments

  • (Retail) Documented and resolved stockroom issues which led to recognising the stockroom by category and price in each section to help run 25's to the floor in a fast and timely matter to increase stock on floor which leads to selling items. Our sales target has been made fast through this.
  • Learned and self taught myself to learn better ways of using excel, word and other computer software to help myself do task in a time efficient manner.
  • Got an award at school for having the less amount of leave for school.
  • Recognised for collaborating well in team environments for University and Retail work.

Interests

  • Volunteering
  • Reading
  • Baking
  • Learning new skills
  • Researching and learning new concepts
  • Exercise

Timeline

Retail Associate

Zara Inditex
08.2022 - Current

Receptionist

Hellenic Function Centre
04.2022 - 08.2022

Restaurant Hostess

Grill'd Healthy Burgers
02.2021 - 11.2021

Bachelor's Degree - Criminology And Criminal Justice

Griffith University

High School Diploma -

St Michael's College

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Isabel Anna Voukelatos