Isabel Cristina Velez
Brisbane,QLD
Summary
I start working when I was 16 years old in a department store and here in Australia I worked in a Guzman y Gomez restaurant, there I learn how to follow procedures, handle times and be very responsibly. I am a very proactive person that learns so fast . I was always performing my job in a reliable way, is very easy for me working in a team, im very punctual and always work thinking in safety. Dedicated to do always devoted to do to perform my job at the hightest level.
Overview
17
17
years of professional experience
Work History
Duty Manager
Tkmaxx
08.2022 - Current
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Restaurant Team Member
Guzman Y Gomez Mexican Restaurant
10.2012 - 06.2018
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Prepared food orders, cooking on grill and operating fry station.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Recorded orders by answering customer questions and entering requests in system.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Sales Assistant
Zara Inditex
01.2007 - 10.2010
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Maintained records related to sales, returns and inventory availability.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
No Degree - Fashion Design
School of Designe Arturo Tejada Cano
Bogota (Colombia)Skills
- Production Support
- Manufacturing Monitoring
- Production Documentation
- Workplace Safety
- Teamwork and Communication
- Quality Inspections and Reporting
- Line Work
- Defect Identification
- Manufacturing Procedures
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Duty Manager
Tkmaxx
08.2022 - Current
Restaurant Team Member
Guzman Y Gomez Mexican Restaurant
10.2012 - 06.2018
Sales Assistant
Zara Inditex
01.2007 - 10.2010
No Degree - Fashion Design
School of Designe Arturo Tejada Cano
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