Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
Isabell Arthur

Isabell Arthur

Emerald,QLD

Summary

I am a dynamic and empathetic professional within the retail industry with a proven track record of 2+ years in customer service and compassionate care, honed at Malpass hotel, Pie face and work experience through the aged care. Excelled in interpersonal skills and resilience, significantly enhancing customer gratification and operational efficiency. Proficient in cash handling and interpersonal relationship building, I consistently exceed employer expectations by prioritizing client well-being and team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Trainee

Malpass hotel
03.2025 - 08.2025
  • As a Retail Trainee in a busy bar, restaurant, and hospitality environment, I utilised my developed product knowledge and organisational skills to assist customers with product selection, answer inquiries, and provide exceptional service. I ensured shelves and bar stock were replenished promptly to maintain product availability and smooth operations. Using effective communication skills, I successfully deescalated challenging situations with customers and coworkers, maintaining a positive and professional atmosphere. I adhered to all company policies, including personnel procedures and attendance requirements, and demonstrated the ability to thrive in a fast-paced environment while maintaining efficiency. My role also involved coordinating reservations for events, meetings, and conferences, applying strong time management and organisational strategies. Additionally, I complied with all health code regulations regarding safe food handling, preparation, and storage. Through adaptability, attention to detail, and a commitment to customer satisfaction, I contributed to the smooth running of daily hospitality operations.

Retail Team Member

Pie face
10.2023 - 02.2024
  • I delivered excellent customer service by greeting customers, answering inquiries, and assisting with fulfilling and purchases. I efficiently handled multiple requests, processed payments accurately, and maintained fuel pumps and equipment. My duties included monitoring surveillance cameras, conducting safety inspections, and ensuring the cash drawer was balanced each shift. I kept the store clean and organised, stocked shelves, and verified ages for restricted sales. I actively promoted products to increase sales and supported operations such as receiving shipments and fulfilling online orders. With strong communication, organisation, and attention to detail, I contributed to a safe, efficient, and customer-focused environment.

Junior retails assistant

Silly Solly's
02.2023 - 04.2023
  • In this position, I actively supported store operations by engaging in weekly meetings to review performance results and identify opportunities for improvement. I upheld loss prevention standards through attentive monitoring at checkout and suggested process enhancements to boost efficiency. Dedicated to delivering exceptional service, I responded promptly to customer inquiries, resolved concerns, and recommended products suited to their needs. I worked closely with team members to ensure seamless operations during high-traffic periods and developed in-depth product knowledge to provide accurate information on features, pricing, and availability. My duties also included operating the cash register with accuracy, restocking inventory, and maintaining a clean, well-organised store.

Aged care assistant

Aged care
08.2024 - 08.2024
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.

Education

High School -

Home Hill State High School
Home Hill, QLD
01-2025

High School - GPA: Grade 10

Caloundra State High School
Caloundra, QLD
08.2024

Skills

  • Customer service
  • Analytics
  • Communication
  • Creativity
  • Strategic thinking
  • Multitasking
  • Effective communication
  • Adaptability And Resilience
  • Patience and empathy
  • Cleanliness and organization
  • Cash handling expertise
  • Teamwork and collaboration
  • Fast learner
  • Computer skills
  • Interpersonal and social skills
  • Creative and resourceful

Accomplishments

    .

  • Collaborated with team of 4 in the development of exercising programs tailored to their age condition.
  • Achieved efficient cleanliness and organisation when opening and closing by following bar protocols and standards.
  • Resolved product issue through consumer testing.

Certification

  • RSA certificate 2025
  • Cert II in skills and vocational pathways 2024
  • Teacher's award 2023

Languages

English
Full Professional

Interests

  • I participate in a variety of outdoor recreational activities
  • Camping
  • Playing Sports
  • Running
  • Enjoy participating in walking for overall physical and mental well-being
  • Dancing
  • Swimming
  • Road Trips
  • Travelling
  • Music
  • Drawing and Painting
  • Interior Design
  • Fashion
  • Creative Writing

Timeline

Retail Trainee

Malpass hotel
03.2025 - 08.2025

Aged care assistant

Aged care
08.2024 - 08.2024

Retail Team Member

Pie face
10.2023 - 02.2024

Junior retails assistant

Silly Solly's
02.2023 - 04.2023

High School - GPA: Grade 10

Caloundra State High School

High School -

Home Hill State High School

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Isabell Arthur