Isabella Allen

Alice Springs Cinema

Alice Springs , NT

06.2021 - Current

Ensure the safety of patrons by monitoring activities inside and outside the cinema.
Clean auditoriums after each movie is shown.
Greet customers in a friendly manner upon entering the theater.
Assist with special promotional events such as charity screenings or family days at the theater.
Provide customer service support, including answering questions, resolving complaints, and responding to requests from patrons.
Perform cashier duties such as taking payments, counting money, and making change.
Manage cash and credit transactions and balance registers after shifts.
Answer customer questions and concerns regarding tickets, pricing, and promotions.
Distribute refunds, promote theater merchandise, and issue gift cards.
Count cash in the cash register at the end of shifts to tally with tickets sold.
Communicate building deficiencies, security concerns, or safety issues to supervisors.
Assist in the training and orientation of new employees, sharing knowledge and operational procedures.
Resolve customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
Handle emergency situations calmly, following protocols to ensure guest safety.
Maintain a positive working relationship with fellow staff and management.
Comply with health and sanitation practices and procedures.
Recognize security risks to properly handle situations.

Summary