Isabella Ashley-Wilson
Sydney,NSW
Summary
Detail-oriented and highly organized events management professional with a passion for executing successful programs that meet established goals. Experienced in operations, planning, budgeting, and coordinating large-scale national events. Proficient in analyzing data to inform event strategies and ensure optimal outcomes. Skilled in executing events with a focus on driving sales and achieving business objectives. Excellent communicator and negotiator with a proven ability to build and maintain strong relationships with clients, key stakeholders, and vendors.
Overview
10
10
years of professional experience
Work History
Events Manger
HelloFresh
Sydney, NSW
12.2023 - Current
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Working with in the Direct Sales Team, there is a strong emphasis on meeting sales targets at events and therefore is always a high priority
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
Program and Account Manager - Operations
Healthworks
Sydney, NSW
03.2022 - 12.2023
- Leveraged program management processes and tools to define and execute tailored programs and events, and processes
- Account management - consistent and effective communication with clients to ensure relationships are maintained and services are delivered and executed as planned
- Event management - planned, delivered and executed over 350+ events in the past year
- Event attendees ranging from 100 - 4000+
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Established milestones and objectives based on input from functional areas and stakeholders
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Nutritionist
Gaia Health Retreat and Spa
Byron Bay, NSW
03.2021 - 03.2022
- Provide guests with nutrition and wellness consultations during their stay to tailor their retreat experience as well as develop a treatment plan to better their health
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
Administrative Assistant
The Health Cove
Byron Bay, NSW
03.2021 - 01.2022
- Assisted development and implementation of new administrative procedures
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Medical Receptionist
Selph Health Studios
Sydney, NSW
02.2020 - 03.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Handled assignments independently with good judgement and critical thinking skills
- Confirmed appointments, communicated with clients, and updated client records
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Corporate Receptionist
Vocation
Sydney, NSW
11.2014 - 11.2016
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Handled assignments independently with good judgement and critical thinking skills
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Graduate Diploma - Business Administration
University of Technology
Sydney, NSW01.2023
Bachelor of Health Science - Nutrition and Dietetic Medicine
Endeavour College
Sydney, NSW09.2021
Skills
- Event Management
- Direct Sales
- Program and Team Leadership
- Account Management
- Operations
- Attention to Detail and Time Management
- Budget Coordination
- Policy and Procedure Improvement
- Critical Thinking
- Process Improvement
Certifications Courses
- University of Sydney, Sydney, NSW, Event Management Course: Essentials, 2023
- Australian Institute of Management, Sydney, NSW, Account Management, August, 2023
- Australian Institute of Management, Sydney, NSW, Customer Service Excellence, August, 2023
- LinkedIn, Event Planning Foundations, 2023
- Australian Natural Therapists Association, Certified Clinical Nutritionist, 2022
Timeline
Events Manger
HelloFresh
12.2023 - Current
Program and Account Manager - Operations
Healthworks
03.2022 - 12.2023
Nutritionist
Gaia Health Retreat and Spa
03.2021 - 03.2022
Administrative Assistant
The Health Cove
03.2021 - 01.2022
Medical Receptionist
Selph Health Studios
02.2020 - 03.2021
Corporate Receptionist
Vocation
11.2014 - 11.2016
Graduate Diploma - Business Administration
University of Technology
Bachelor of Health Science - Nutrition and Dietetic Medicine
Endeavour College