Isabella Bartolo
Sydney,NSW
Summary
Highly motivated and detail-oriented with a desire to begin a career as a laboratory technician with a strong passion for science and a demonstrated proficiency in immunology. Complemented by a solid academic foundation, earning high distinctions in immunology during university studies. Possessing valuable hands-on experience gained through practical laboratory work, where precision, accuracy, and a commitment to quality were paramount.
Key strengths include a deep understanding of laboratory protocols, techniques, and safety procedures. Proficient in conducting experiments, handling lab equipment, and analyzing data with meticulous attention to detail. Adept at maintaining laboratory cleanliness and organization to ensure optimal workflow efficiency.
Seeking to leverage my academic achievements, practical experience, and genuine passion for medical science as a laboratory technician, to make meaningful contributions to your esteemed organization's research and development endeavours.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
KeyHealth Medical Centre
02.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Waitress
Merivale
09.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Waitress
Kazzi Beach Greek
11.2020 - 08.2021
Crew Member
KFC Restaurant
12.2018 - 11.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
McDonald's Restaurant
09.2016 - 11.2018
Education
Bachelor of Biotechnology - Majoring in Medical Biotechnology
University of Technology Sydney
Ultimo, NSW02.2023
High School Diploma -
NBSC Freshwater Senior Campus
Freshwater, NSW11.2019
Skills
- Reactions Awareness
- Patient Relations
- Record Processing
- Claim Forms
- Online Systems
- Patient Data Processing
- Condition Management
- Quality Control
- Customer Service and Assistance
- Teamwork and Communication
- Professionalism
- Administration
Timeline
Medical Receptionist
KeyHealth Medical Centre
02.2023 - Current
Waitress
Merivale
09.2021 - 01.2023
Waitress
Kazzi Beach Greek
11.2020 - 08.2021
Crew Member
KFC Restaurant
12.2018 - 11.2020
Crew Member
McDonald's Restaurant
09.2016 - 11.2018
Bachelor of Biotechnology - Majoring in Medical Biotechnology
University of Technology Sydney
High School Diploma -
NBSC Freshwater Senior Campus
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