Isabella Bassiere
Kew
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Qantas
Melbourne
10.2022 - Current
- Follow safety, passenger and supply pre-flight checklists.
- Anticipate needs of passengers to enhance comfort and promote enjoyable flight.
- Attend trainings in customer service and conflict resolution techniques.
- Instruct passengers on safety and emergency procedures and answer questions related to flight.
- Keep cabin neat, clean and professional in appearance.
- Delivered exceptional customer service to passengers throughout flights.
- Delivered onboard customer service including food and beverage service.
Customer Advisor
National Australia Bank
Melbourne
03.2021 - 10.2022
- Maintained confidentiality of bank records and client information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Sales Assistant
Kmart
Melbourne
05.2018 - 03.2021
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
Crew Member
Mcdonalds
Melbourne
12.2017 - 03.2021
- Answered customer questions and took orders.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Marymede Catholic College
South Morang, VICSkills
- Emergency situations management
- Safety procedures
- Organizational skills
- Reliable
- Money handling
- Customer service-oriented
- Team collaboration
- Time management
Certification
- Unsecured Lending Accreditation, National Australia Bank - 2021
- ASFL Tier 2, National Australia Bank - 2021
- First aid certification
- Responsible Servicing of Alcohol certification
Timeline
Flight Attendant
Qantas
10.2022 - Current
Customer Advisor
National Australia Bank
03.2021 - 10.2022
Sales Assistant
Kmart
05.2018 - 03.2021
Crew Member
Mcdonalds
12.2017 - 03.2021
Marymede Catholic College