Isabella Berti

Waitress, restaurant supervisor, host, and bartender at a contemporary and well known Korean-inspired restaurant in a multi-functional venue

• supervisor responsible for a large team of section waiters and managing customer experience
• providing exceptional, friendly and energetic customer service creating a welcoming and vibrant atmosphere for guests
• complaint resolution, responding to customer feedback on social media and marketing and publicity outreach
• possessed in-depth knowledge of the food and beverage menu, offering thoughtful recommendations
• managed reservations and coordinating seatings using Open Table
• prioritised table maintenance, promptly clearing tables and providing attentive service
• worked throughout high demand festivals (Fringe, Comedy, Jazz and Perth festival)
• trained new staff on service standard, menu's and restaurant systems

Waitress and counter attendant at a fast-paced neighbourhood cafe, providing friendly and attentive service.

• took orders, served food and beverages
• promoted new menu items, boosting guest engagement and sales
• designed and maintained attractive food displays
• managed counter service, online orders, and food packaging
• assisted in food and drink preparation, ensuring quality and cleanliness
• meaningful interactions with regular customers, contributing to a welcoming atmosphere and guest loyalty

• provided high quality care for children aged 6 months- 10 years in both daycare and private settings
• built strong, trusting relationships with children and families
• created a nurturing, patient and safe environment tailored to each child's needs
• supported early childhood development through engaging play and learning activities
• prepared nutritious meals and accommodating dietary needs
• strong understanding children's emotional and development needs
• communicated effectively with parents to provide updates

• supervised customer service desk operations
• answered customer calls, resolved inquiries, and handled complaints efficiently
• managed lay-by's, pick-up orders, and organised deliveries
• maintained store presentation and assisted with stocktake

Waitress, food runner and FOH of a high turnover, family run, Vietnamese restaurant

• greeted and seated guests, managed reservations and coordinated table flow
• maintained clean dining area, promptly clearing tables and ensuring customer satisfaction throughout service
• communicated effectively with kitchen and restaurant team to ensure smooth service
• extensive knowledge of food and beverage menu allowing me to advise guests of their options and answer queries
• strong understanding of dietary requirements, ensuring all guests needs were met by accurately accommodating requests