Isabella Brenner
Hervey Bay,QLD
Summary
Highly skilled in providing VIP bottle service, with proven experience in upscale nightlife establishments. Strengths include strong customer service skills, attention to detail, and ability to work in fast-paced environments. Notable contributions include successfully improving customer satisfaction and retention by delivering personalized and seamless service experiences. Versatile service industry professional experienced in high-pressure environments, specializing in customer rapport and team collaboration. Demonstrates reliability and adaptability through various roles, ensuring exceptional service delivery and guest satisfaction. Committed to continuous improvement and growth in all aspects of hospitality operations. I am committed to enhancing guest experiences and continuously developing skills to meet dynamic industry demands.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
server/kitchen staff
Grill’d Healthy Burgers
Kenmore, Brisbane, QLD
08.2024 - 05.2025
- Cleaning industrial cooking machinery
- Dished food efficiently during high-volume service hours to ensure timely delivery.
- Closing and opening a restaurant.
- Prepping and preparing food portions
- Resolved customer complaints in fast-paced service environment, enhancing guest satisfaction.
- Served alcohol and operated bar, ensuring compliance with regulations and customer enjoyment.
- Working in multiple local matter events and city support events
VIP Bottle Server
Arstesian Hospitality
Brisbane, Fortitude Valley, Qld
12.2024 - 04.2025
- Served high-quality beverages to VIP guests in a fast-paced environment.
- Engaged with guests to deliver personalized service and tailored recommendations.
- Monitored guest needs, responding promptly to enhance satisfaction.
- Maintained organized, clean service area to elevate guest experience.
- Collaborated with bartenders to ensure timely delivery of orders.
- Provided accurate information regarding menu items and drinks specials to patrons.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Ensured compliance with health and safety regulations during service operations.
owner/operator
Bella Nails
Biggera Waters
08.2021 - 03.2023
- Operation of a business
- Managed financial records to ensure accuracy and compliance
- Developed media advertising strategies that enhanced brand visibility
- Customer Service
- Executed sterilization procedures in the laboratory to maintain safety standards.
- Performed cleaning tasks in designated areas to uphold hygiene standards
PACKAGING/production
James health 3000
Runaway Bay/ Arundel
06.2022 - 01.2023
- Production of Medical grade substances & solids
- Handled and served medical grade substances and solids, ensuring accurate delivery and adherence to safety protocols.
- Executed machinery cleaning, preventing contamination and supporting safe production processes.
- Executed sanitisation procedures, ensuring compliance with health standards in medical facilities.
- Packaging substances and solids
bartender/waitress
@RUNYa Thai bar & Restaurant
Paradise Point
08.2022 - 12.2022
- Showcased bartending skills to create signature cocktails and elevate customer experience
- Handled and served alcohol responsibly
- Ensured compliance with duty of care responsibilities to promote safe alcohol service
- Delivered exceptional customer service to enhance guest satisfaction
- Performed sanitization procedures
Management team
panda Palace
Paradise Point
04.2021 - 08.2022
- Managing, Kitchen Staff, Floor Staff
- Coordinated floor activities to promptly meet customer needs and enhance service quality.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Served food and beverages to customers in a fast-paced restaurant environment.
- Operated kitchen equipment to prepare meals efficiently in a busy kitchen.
- Participated in environmental initiatives, supporting sustainability and conservation efforts.
Cashier
The factory Barber Shop
Jindalee
03.2021 - 03.2022
- Facilitated sales transactions, ensuring accurate processing and contributing to positive customer experiences.
- Executed thorough cleaning tasks, maintaining hygiene standards to support a safe shopping environment.
- Conducted sterilizing procedures in a controlled setting to prevent contamination.
- Developed advertising content, effectively promoting brand offerings to attract customer interest.
Cashier/assistant
Maduros Barber Shop
Surfers Paradise
09.2015 - 11.2020
- Delivered customer service support to enhance client satisfaction
- Processed sales transactions efficiently to ensure smooth checkout experience
- Performed cleaning tasks
- Supported barbering services by preparing tools and maintaining cleanliness
Education
High School Diploma -
Kenmore State High School
Brisbane, QLD01-2024
High School -
Coombabah State High School
01-2023
Skills
- Training and development
- Effective communication
- Patience and empathy
- Menu memorization
- POS system proficiency
- Customer rapport building
- Group management
- Reliability and punctuality
- Efficient service delivery
- Food and beverage pairing
- Exceptional customer service
- Strong work ethic
- Staff management
- Organizational skills
- Communication expertise
- Dependability
- Quick learner
- Sales strategies
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution techniques
- Personalization strategies
- Adaptability in fast-paced environments
- Venue promotion strategies
- VIP clientele management
Awards
- Academic Award, Italian Language, 2020
- Most Improved, Performing Arts, 2021
- Most Improved, Performing Arts, 2024
- Academic Award, Dance, 2023
Training And Development
- Teamwork
- Customer service
- Staff management
- Organization
- Communication
- Reliable
- Fast learner
Certification
CTIA (Career Training Institution Australia) Certificate III Tourism & Travel 2024
Timeline
VIP Bottle Server
Arstesian Hospitality
12.2024 - 04.2025
server/kitchen staff
Grill’d Healthy Burgers
08.2024 - 05.2025
bartender/waitress
@RUNYa Thai bar & Restaurant
08.2022 - 12.2022
PACKAGING/production
James health 3000
06.2022 - 01.2023
owner/operator
Bella Nails
08.2021 - 03.2023
Management team
panda Palace
04.2021 - 08.2022
Cashier
The factory Barber Shop
03.2021 - 03.2022
Cashier/assistant
Maduros Barber Shop
09.2015 - 11.2020
High School Diploma -
Kenmore State High School
High School -
Coombabah State High School