Isabella Brockman
Highton,VIC
Summary
Developed skills in customer interaction and teamwork within fast-paced service environment. Demonstrated abilities in problem-solving and multitasking, with focus on maintaining high standard of service. Seeking to transition these valuable skills into new field.
I am an energetic and a friendly individual with passion for providing excellent customer service and creating positive experiences. Knowledge of effective communication techniques and strong problem-solving abilities, as well as proficiency in handling point-of-sale systems and maintaining clean and organized workspace. Focused on delivering exceptional service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Crew Member
Mcdonalds Waurn Ponds
08.2023 - Current
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Demonstrated flexibility in scheduling, willingly covering shifts when needed and adapting to changing business needs with ease.
- Contributed to team success by consistently meeting or exceeding sales goals and upselling menu items.
- Received positive feedback from customers on numerous occasions, contributing to the establishment''s reputation for excellent service.
- Mastered all aspects of menu offerings to confidently answer customer questions about ingredients or dietary concerns when necessary.
- Provided support during peak hours, effectively multitasking to handle multiple orders simultaneously while maintaining attention to detail.
Pizza Maker
Dominos's Pizza Barabool Hills
09.2022 - 08.2023
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Education
Year 12 Student - VCE
Christian College Geelong
Highton, VIC10-2025
Skills
- Cleanliness
- Maintaining composure
- Order taking
- Organization
- Food safety
- Cash handling expertise
- Complaint handling
- Positive attitude
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Cleaning and organization
Timeline
Front Crew Member
Mcdonalds Waurn Ponds
08.2023 - Current
Pizza Maker
Dominos's Pizza Barabool Hills
09.2022 - 08.2023
Year 12 Student - VCE
Christian College Geelong
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