Isabella Carter
Burpengary,QLD
Summary
Dynamic and compassionate Student Veterinary Nurse at Northside Vet Care, adept at client communication and multitasking. Successfully improved patient care through attentive monitoring and effective collaboration with the veterinary team. Proficient in administering medications and performing diagnostic tests, ensuring high standards of animal welfare and client satisfaction. Im also an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Student Veterinary Nurse
Northside Vet Care
09.2024 - Current
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared, sterilized and maintained medical instruments and equipment.
- Obtained patient history from owners and performed physical examinations.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administer medications, assisted with vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Performed dental cleanings using ultrasonic scaler.
- Performed faecal examinations, urinalysis and blood tests.
- Monitored patients under anaesthetic and reported abnormalities to the veterinarian.
- Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.
- Provided appropriate food and water to hospitalised patients.
- Set up the microscope with the appropriate sample and staining for the veterinarian.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
RSPCA Dog Volunteer
RSPCA Dakabin
12.2022 - Current
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed dogs of varying breeds and sizes, providing attentive care.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behaviour before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Transported dogs safely to the yards.
- Reduced instances of behavioural issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Continuously expanded knowledge on dog handling techniques and industry trends through attending workshops, conferences, and seminars regularly to enhance professional development.
- Incorporated positive reinforcement methods to correct behaviour problems and train for competitions, law enforcement use, and home security.
- Streamlined reporting process for dogs' daily activities and health status, enhancing communication with the RSPCA team.
- Expanded range of training services offered, catering to wider variety of behavioural needs.
- Conducted advanced obedience training to improve dogs' responsiveness to commands, enhancing their ability to perform in varied environments.
- Improved dogs' socialization skills with consistent exposure to new people and animals, reducing anxiety and potential aggression.
- Enhanced operational efficiency by organizing and maintaining training equipment and supplies.
- Observed animals closely to understand individual needs and behaviours.
- Implemented behaviour modification techniques to correct problematic behaviours, improving dogs' adaptability and owner satisfaction.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Kept animals stimulated with variety of enrichment activities.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Monitored animal health, attention and behaviour during training sessions.
- Modified undesirable behaviours with use of successful and safe behaviour modifications techniques.
- Utilized positive reinforcement techniques to successfully train animals.
- Created innovative ways to teach animals new behaviours and tricks.
- Tracked metrics such as overall health, behaviours, and diet to isolate and address concerns.
- Followed cage card instructions to meet the canine's needs like feeding, behaviour needs, etc.
Barista
Gloria Jeans Coffee
01.2018 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Certificate IV - Vet Nursing
TAFE Queensland
QLD07-2025
Certificate III - Animal Studies
TAFE Queensland
QLD12-2023
Certificate II And III - Hospitality
Burpengary State Secondary College
Burpengary, QLD11-2022
High School Diploma -
Burpengary State Secondary College
Burpengary 11-2022
Skills
- Client communication
- Multitasking
- Attention to detail
- Time management
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Team building
Timeline
Student Veterinary Nurse
Northside Vet Care
09.2024 - Current
RSPCA Dog Volunteer
RSPCA Dakabin
12.2022 - Current
Barista
Gloria Jeans Coffee
01.2018 - Current
Certificate IV - Vet Nursing
TAFE Queensland
Certificate III - Animal Studies
TAFE Queensland
Certificate II And III - Hospitality
Burpengary State Secondary College
High School Diploma -
Burpengary State Secondary College
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