Isabella Coad
Morphett Vale,SA
Summary
Senior store manager with expertise in team mentoring and operational optimization. Proven ability in staff scheduling and compliance, enhancing customer experience and maintaining high operational standards. Demonstrated success in achieving inventory accuracy and driving store performance.
Overview
7
7
years of professional experience
Work History
Senior Store Manager
Peter Alexander
Adelaide Airport, SA
07.2023 - Current
- Resolved customer complaints to enhance satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mentored employees on company procedures and product knowledge.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Organized store layout according to corporate guidelines while maximizing space utilization.
- Created weekly schedules to optimize staffing and ensure smooth store operations.
- Maintained accurate records of daily transactions to support financial reporting and inventory management.
Merchandiser
Asahi/Strikeforce
Adelaide
07.2021 - 08.2023
- Managed product displays to increase visibility and draw customer attention, driving sales.
- Monitored store shelves to maintain product availability, restocked and rotated merchandise to optimize sales.
- Monitored stock levels and reported discrepancies, ensuring accurate inventory management.
- Communicated and coordinated planogram execution with store management.
Pharmacy Assistant
Terry White Chemmart
Happy Valley, SA
06.2019 - 09.2021
- Assisted pharmacists with medication preparation and dispensing tasks.
- Educated customers on medication usage and side effects to promote safe and effective use.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Provided customer service by answering inquiries and resolving issues.
- Managed inventory by restocking shelves and organizing products to ensure availability and accessibility.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Processed customer payments accurately at the register to complete transactions. accurately using cash registers and card terminals to facilitate smooth transactions.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
Education
S2/S3 Support The Supply of Medicines And Pharmacists Only Medications - Pharmaceutical Medicine
Pharmacy Guild of Australia
01-2019
Certificate II in Animal Studies - Animal Health
TAFE SA
SA01-2019
Certificate II in Retail Makeup And Skincare -
TAFE SA
SA01-2016
Skills
- Operational compliance
- Inventory management
- Staff scheduling
- Product knowledge
- Customer service and support
- Team collaboration
- Effective communication
Timeline
Senior Store Manager
Peter Alexander
07.2023 - Current
Merchandiser
Asahi/Strikeforce
07.2021 - 08.2023
Pharmacy Assistant
Terry White Chemmart
06.2019 - 09.2021
S2/S3 Support The Supply of Medicines And Pharmacists Only Medications - Pharmaceutical Medicine
Pharmacy Guild of Australia
Certificate II in Animal Studies - Animal Health
TAFE SA
Certificate II in Retail Makeup And Skincare -
TAFE SA