Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Cole

Panania

Summary

Dynamic and detail-oriented professional with proven customer service expertise at JBHIFI Retail. Skilled in organization and problem-solving, I enhanced front desk efficiency and fostered positive client relations. Recognized for maintaining a welcoming environment and effectively managing multiple tasks, contributing to increased customer satisfaction and repeat business.

Overview

8
8
years of professional experience

Work History

Receptionist

JBHIFI Retail
08.2020 - 09.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Wait Staff Member

Coffee Bean
01.2017 - 02.2019
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Volunteer Coordinator

Inspire Church
01.2015 - 03.2017
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.

Education

Year 11 - English

Casula High School
Sydney, NSW
01-2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Basic accounting
  • Security awareness
  • Positive and professional
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable

Timeline

Receptionist

JBHIFI Retail
08.2020 - 09.2022

Wait Staff Member

Coffee Bean
01.2017 - 02.2019

Volunteer Coordinator

Inspire Church
01.2015 - 03.2017

Year 11 - English

Casula High School

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Isabella Cole