Isabella Connelly
Tamborine,QLD
Summary
Dedicated office administrator with expertise in efficiently managing administrative tasks and operations. Skilled in coordinating schedules, prioritising tasks and ensuring seamless office organisation. Strong proficiency in office software and tools, with track record of streamlining processes and improving productivity. A proactive communicator with exceptional attention to detail and proven ability to maintain confidentiality. Known for a positive attitude, problem-solving mindset and excellent multitasking abilities delivery exceptional support to teams. Committed to maintaining a smooth-running office environment and fostering a collaborative and efficient workplace.
Overview
9
9
years of professional experience
Work History
Customer Support Officer
Queensland Health
09.2023 - Current
- Served as an Administrative Reliever, providing support during staff absences and ensuring continuity of operations.
- Promoted a positive work environment through effective communication skills, knowledge sharing and fostering professional relationships among colleagues.
- Provided exceptional customer service, addressing inquiries promptly and accurately both over the phone and via email.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated and confirmed appointments, effectively communicated with clients, and maintained up-to-date client records to ensure seamless client interactions.
- Managed multi-line phone system effectively by triaging calls & delivering messages to staff
- Coordinated responses and managed inquiries in a shared email environment, enhancing team collaboration and client satisfaction.
- Collaborated with team members to enhance workflow efficiency & streamline office operations resulting in increased productivity.
- Coordinated and maintained room bookings for multiple meeting rooms within a large facility, optimizing usage to meet organisational needs.
Acting Office Manager
Serco Citizen Services - ATO Contract
04.2022 - Current
- Managed fast paced reception and staff to achieve effective communication both internally and externally.
- Carried out quality administrative support through accurate data entry, document management, and email correspondence.
- Processed payrolls on regular basis for more than 200+ employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained a high level of organization, ensuring that meetings, deadlines, and duties were completed.
- Provided support to executives as needed
- Maintained composure in stressful situations and continued to provide helpful and kind service to culture positive client interactions
Service Delivery Officer
Serco Citizen Services - ATO Contract
04.2021 - Current
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed highly confidential information with discretion and confidentiality.
- Updated client information to maintain customer records.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Managed multiple tasks simultaneously using organizational and analytical skills
Senior Front of House/Cellar Door Sales Assistant
Mt Tamborine Vineyard And Winery
02.2016 - 11.2020
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers with a high level of accuracy.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD2015
Cert III Hospitality
Workplace Training And Strategies
2016
Skills
- Client relations
- Complaint resolution
- Workflow Optimization
- Written communication
- Client Documentation Processing
- Mail Handling
Professional References
Soulla Vasiliou-Jackson - Admin Facility Supervisor
Email: Soulla.Vasiliou-Jackson@health.qld.gov.au
Phone: 07 3156 9411
Marlene Murdoch - Admin Facility Supervisor
Email: Marlene.Murdoch@health.qld.gov.au
Phone : 07 3290 8909
Timeline
Customer Support Officer
Queensland Health
09.2023 - Current
Acting Office Manager
Serco Citizen Services - ATO Contract
04.2022 - Current
Service Delivery Officer
Serco Citizen Services - ATO Contract
04.2021 - Current
Senior Front of House/Cellar Door Sales Assistant
Mt Tamborine Vineyard And Winery
02.2016 - 11.2020
High School Diploma -
Tamborine Mountain State High School
Cert III Hospitality
Workplace Training And Strategies
Similar Profiles
Tanisha TiguluTanisha Tigulu
Registered Nurse at Queensland HealthRegistered Nurse at Queensland Health
Liam CarterLiam Carter
Patient Care Orderly at Queensland HealthPatient Care Orderly at Queensland Health
Aldina RokicAldina Rokic
Acting Senior Project Officer (Full time A06) at Queensland HealthActing Senior Project Officer (Full time A06) at Queensland Health