Isabella Cornea
Alexandra Hills,QLD
Summary
Energetic and ambitious professional with strong passion for delivering exceptional customer service through articulate communication and proactive approach. Consistently recognized for ability to build rapport, enhance customer satisfaction, and drive positive outcomes in dynamic environments
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Worker
KFC Cleveland
05.2021 - Current
- Demonstrated excellent communication skills while interacting with customers
- Worked closely with other team members to ensure efficient operations within the store environment
- Assisted customers in selecting products that best fit their needs based on product knowledge.
- Delivered exceptional customer service in a fast-paced environment, ensuring quest satisfaction and prompt service.
- Handed cash and card transactions efficiently, maintaining accuracy in order processing and payments.
- Assisted with food preparation adhering to health and safety standards and ensuring high-quality food presentation.
- Managed multiple orders simultaneously, demonstrating strong multitasking abilities in high-pressure situations
- Collaborated effectively with team members to maintain smooth operations and a positive work atmosphere.
- Resolved customer concerns with professionalism, contributing to a positive dining experience.
- Maintained cleanliness and organization of dining and kitchen areas ensuring a welcoming environment.
Education
High School Diploma -
Carmel College
Thornlands, QLD11-2024
Skills
- Friendliness
- Communcation Skills
- Cash Handling and POS
- Multitasking
- Listening Skills
- Attention to detail
- Flexibility
- Great Initiative
Certification
- BSB10120 - Certificate I in Workplace Skills - This is an entry-level qualification that allows you to develop the basic skills to prepare you to enter, or return to work, in a variety of workplaces where you would typically undertake a range of simple tasks under close supervision.
- SIT30622 - Certificate III in Hospitality - SITHIND006
Source and use information on the hospitality industry
Competent
SITHIND008
Work effectively in hospitality service
Competent
SITXCCS014
Provide service to customers
Competent
SITXCOM007
Show social and cultural sensitivity
Competent
SITXFSA005
Use hygienic practices for food safety
Competent
SITXHRM007
Coach others in job skills
Competent
SITXWHS005
Participate in safe work practices
Competent
HLTAID011
Provide First Aid
Competent
SIRXCEG008
Manage disrespectful, aggressive or abusive customers
Competent
SIRXPDK001
Advise on products and services
Competent
SIRXSLS001
Sell to the retail customer
Competent
SITHKOP009
Clean kitchen premises and equipment
Competent
SITXCCS010
Provide visitor information
Competent.
SITXFSA006
Participate in safe food handling practices
Competent
Receive, store and maintain stock
Competent
SITXINV006
Timeline
Customer Service Worker
KFC Cleveland
05.2021 - Current
High School Diploma -
Carmel College
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